Support Board
Date/Time: Thu, 28 Nov 2024 19:40:12 +0000
E-mini futures lack of intraday data
View Count: 310
| [2023-04-11 14:52:02] |
| User75439 - Posts: 18 |
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Hi, I'm using IB as my account and data service. For some reason I do not see any Intra day data for emini futures. (I do see intra day data for other products : Currency, USO, Stocks). Please advise |
| [2023-04-11 15:56:38] |
| John - SC Support - Posts: 36350 |
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Make sure you are using the proper symbol. One way is to use "File >> Find Symbol" and update/open a chart from that window. You can also refer to the following information for IB symbols: Interactive Brokers Symbols If it is not a symbol issue then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-11 20:55:00] |
| Sierra_Chart Engineering - Posts: 17206 |
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You really need to use the Denali Data Feed . Complete the agreements here and activate the exchange you need: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME This will bypass all of the data issues from Interactive Brokers. Let us know if you need help. Full documentation is here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Once that is all done: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-11 20:55:23
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