Support Board
Date/Time: Thu, 28 Nov 2024 20:47:18 +0000
Depth of Market on DOM not showing correctly
View Count: 293
| [2023-04-07 06:07:09] |
| Mark Borszcz - Posts: 1 |
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Hey Support, Thanks for the quick response! As mentioned, I am getting full market depth data (enabled on my SC account + exchange) and it works for all of the symbols except for ES for some reason. I am getting full depth of market for NQ / YM/ MES but ES seems to bug out for some reason. I've tried troubleshooting earlier on that page with the link you provided but unfortunately it did not resolve the issue. Looking forward to help with a fix! Thanks |
| [2023-04-07 06:08:09] |
| Sierra_Chart Engineering - Posts: 17206 |
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We checked all of our servers for invalid depth like you showed in the first screenshot. We could not find this. We want you to disable the use of custom Symbol Settings: Global Symbol Settings: Disabling Custom Symbol Settings And reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers If you have the problem again let us know and we will check the servers again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-07 06:09:22
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