Support Board
Date/Time: Thu, 28 Nov 2024 21:45:07 +0000
Eurex data through Teton not working.
View Count: 754
| [2023-04-04 00:58:59] |
| Ifrit - Posts: 51 |
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I'm getting the following message: Service client does not support market data subscriptions. I tried both Teton/CME Order routing and Trading Evaluator (both delayed and realtime). CME and Eurex are both bought and paid for. Not sure if I'm screwing something up or if there is anything else I have to do in order to view data. I'm able to see everything up to 3/22/2023 but no other data is downloaded or displayed. Data/Trade Service Settings: Teton CME Order Routing. Broker: Stage 5 Trading SC subscription: 12 (Advanced + Market by Order) Subs: CME with Teton + Eurex ($34/mo. CME w/ depth + $25/mo. Eurex) Date Time Of Last Edit: 2023-04-04 01:03:04
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| [2023-04-04 01:17:45] |
| Sierra_Chart Engineering - Posts: 17206 |
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Make sure you are using the correct symbols. You can find the symbols in File >> Find Symbol. Open a new chart for one of the EUREX symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-04 01:18:11
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| [2023-04-04 01:25:39] |
| Ifrit - Posts: 51 |
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Thank you. I also found the problem. I used File >> Find Symbol before signing up for real-time data and the delayed symbols were used instead and did not switch over. I'm now getting "Symbol is unknown for trading". On my broker's website (Stage 5 Trading) it shows that the product is listed. Symbol is currently updating in real time on the platform. FDXM23-EUREX (Mini-Dax) Date Time Of Last Edit: 2023-04-04 01:33:46
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| [2023-04-04 02:03:42] |
| Sierra_Chart Engineering - Posts: 17206 |
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You cannot trade EUREX symbols on Teton order routing. Those are not supported. If you need to trade EUREX have your broker also set you up with CQG and use a separate installation for that: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-04 04:02:03] |
| Ifrit - Posts: 51 |
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Thank you. This needs to be mentioned on the setup/activation page. If I had known I would have waited prior to purchasing, to ensure my broker would allow me a CQG connection. |
| [2023-04-04 07:39:06] |
| Sierra_Chart Engineering - Posts: 17206 |
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Not sure what set up/activation page you are referring to. There is no page for that for Teton order routing and there would be no mention about Teton information anywhere else other than here: Sierra Chart Teton Futures Order Routing We can give you additional Sierra Chart usage time, for up to two weeks, if you need more time to get set up with external services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-04 15:30:49] |
| Ifrit - Posts: 51 |
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Account Management -> Activate Services -> Denali Exchange Data Feed EUREX Exchanges (Optional) -> Activate/Deactivate Denali Exchange Data Feed Exchanges [EUREX] Clicking on Activate doesn't mention CQG only. It would have been nice to see maybe a pop-up/warning right as I'm signing up, mentioning that I cannot use it with Teton. I had no idea this was a limitation. Not a big deal. No extended usage time required but thanks for the offer. I'm going to get in touch with my broker and figure something out. Thanks again. Date Time Of Last Edit: 2023-04-04 15:31:07
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| [2023-04-05 03:54:52] |
| Sierra_Chart Engineering - Posts: 17206 |
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EUREX market data can be used with any Trading service including Teton order routing. EUREX market data is fully independent of order routing. The two are separate. There would never be any mention about order routing with the EUREX market data offering from Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-05 03:55:11
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