Support Board
Date/Time: Tue, 26 Nov 2024 21:34:17 +0000
CQG EMD data is wrong since yesterday night
View Count: 1248
| [2014-06-16 11:24:17] |
| DarthSidious - Posts: 63 |
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The picture is self explanatory http://www.sierrachart.com/Download.php?Folder=SupportBoard&download=2786 The DOM is from SC. The overlay screenshot is from CME's website. CQG reported prices are double of what they really are. SC v. 1132, CQG feed through CrossLand Date Time Of Last Edit: 2014-06-16 11:27:34
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emd.png| [2014-06-16 17:15:39] |
| DarthSidious - Posts: 63 |
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I talked to CQG support just now, and while they can not directly provide support for Sierra Chart, they confirmed that they are not aware of any issues at their end, and they are seeing EMD prices at 1400 level, which is correct. I have deleted my data file, restarted / redownload EMDU14 data, and while the downloaded data is correct, live price is at around 2800 level. That is, exactly double of what real prices are
Date Time Of Last Edit: 2014-06-16 17:16:30
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| [2014-06-16 17:52:06] |
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We have looked into this, and really the only reasonable possibility here is that CQG is sending the wrong prices. There can be almost no doubt about this at all. We are going to contact CQG about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-17 08:58:47] |
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CQG has changed the format of the data. We have talked to them about this but they did not provide any direct help. We think we know how to resolve it and we already implemented a solution that appears to be working properly. Update Sierra Chart by selecting Help >> Download Prerelease. For the data in the chart that has data errors, re-download it. Seems like CQG is not aware of the actual prices they are transmitting and how to adjust the data properly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-17 13:23:40] |
| DarthSidious - Posts: 63 |
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Confirmed: Fixed. Thanks! :)
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