Support Board
Date/Time: Fri, 29 Nov 2024 04:37:21 +0000
my positions are not taken into account
View Count: 465
| [2023-03-08 11:29:22] |
| jubakerdel - Posts: 13 |
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when I take a position on sierra chart on the dax index, I have well the lines of my entry TP and SL which are posted, but I see neither my gains nor my losses. When I try to put the position at BreakEven it doesn't do it, what's wrong ? Attached are the log files of sierra and IB gateway. |
 sierra_log.txt - Attached On 2023-03-08 11:28:32 UTC - Size: 44.04 KB - 226 views trade_service_log.txt - Attached On 2023-03-08 11:28:42 UTC - Size: 4.26 KB - 251 views gateway-exported-logs.txt - Attached On 2023-03-08 11:28:57 UTC - Size: 2.44 MB - 236 views |
| [2023-03-08 13:31:07] |
| Sierra_Chart Engineering - Posts: 17218 |
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The log files are not helpful in this particular case. Does the position have an average price? Refer to: Trading Information Windows: How Average Price for Positions Is Calculated and Used Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 15:09:45] |
| jubakerdel - Posts: 13 |
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the average price is set to : flat . how can i solve this ? thanks |
| [2023-03-08 16:22:34] |
| John - SC Support - Posts: 36350 |
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We need to see an image of what you are seeing. Follow these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 18:53:08] |
| jubakerdel - Posts: 13 |
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I have just recorded a gif of an attempt to take a position on the euro-dollar index, there I do not even have the positions that are displayed on the graph. I need help please, I've been trying to configure sierra for over a month and I can't get it to work. |
 sierra.gif / V - Attached On 2023-03-08 18:51:37 UTC - Size: 16.88 MB - 80 views Attachment Deleted. |
| [2023-03-08 22:42:00] |
| John - SC Support - Posts: 36350 |
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The main thing we see in the gif you provided is that you are trying to enter a Limit order (as the primary), but you are not entering the Limit price (it is 0.0000). You need to enter the Limit price on the Trade Window before you can select the "Buy" or "Sell" buttons. Otherwise, you will get the error you are. The other thing that we believe is an issue, but you would have to check with IB, is that you are specifying a quantity of 1, but this is Currency Pair. You should have to enter an amount greater than 1, as you are entering the value of the currency you are wanting to purchase ($100, $1000, etc.), not a lot quantity that is done for Futures or Stocks. But again, check with IB if a value of 1 is allowed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 10:56:11] |
| jubakerdel - Posts: 13 |
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the example i choose is wrong,sorry. usually, I trade the dax index. In the attached screenshot, we can see that my positions are still in pending open and are not taken into account, how to correct this please Thank you |
| Capturesieeea.PNG / V - Attached On 2023-03-09 10:55:58 UTC - Size: 249.91 KB - 66 views |
| [2023-03-09 11:30:02] |
| jubakerdel - Posts: 13 |
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I tried to take back a position, and attached the updated log file, thanks for your help
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| tradee_service_log.txt - Attached On 2023-03-09 11:29:57 UTC - Size: 11.77 KB - 164 views |
| [2023-03-09 15:10:46] |
| John - SC Support - Posts: 36350 |
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We need to see your Trade Service Log when you place the order and it is staying in a Pending state. The Trade Service Log you sent makes sense, given that you did not have an open order, therefore selecting Flatten does not apply - but your child orders were then cancelled. But this does not give us the information on why the orders are staying in a "Pending" state. Also, check with Interactive Brokers after you place an order and it is Pending, as it is possible that the order went through, but then we are not getting any updates from IB on the status. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 18:03:34] |
| jubakerdel - Posts: 13 |
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this is the service log when it is staying in pending state : Interactive Brokers | Requesting Open orders. | 2023-03-09 11:24:00.018 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-03-09 11:24:00.018 Interactive Brokers | Received Open orders end message. | 2023-03-09 11:24:00.368 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-03-09 11:24:00.896 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-03-09 11:24:00.896 TradeActivity files query time: 0.018492 seconds. Entries: 0. Current queries: 1 | 2023-03-09 11:24:18.315 Interactive Brokers | Requesting Open orders. | 2023-03-09 11:24:40.318 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-03-09 11:24:40.319 Interactive Brokers | Received Open orders end message. | 2023-03-09 11:24:40.323 Status not valid to move Stop to breakeven | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | InternalOrderID: 106 | Current Status: Pending Child-Client | 2023-03-09 11:24:51.339 * Status not valid to move Stop to breakeven | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | InternalOrderID: 106 | Current Status: Pending Child-Client | 2023-03-09 11:24:51.984 * DAX-IND-EUREX 1 Min #12 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | 2023-03-09 11:25:25.208 * Status not valid to move Stop to breakeven | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | InternalOrderID: 106 | Current Status: Pending Child-Client | 2023-03-09 11:25:32.528 * DAX-IND-EUREX 1 Min #12 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | 2023-03-09 11:26:02.128 * DAX-IND-EUREX 1 Min #12 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | 2023-03-09 11:26:55.497 * DAX-IND-EUREX 1 Min #12 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: DAX-IND-EUREX | TradeAccount: U11366292 | 2023-03-09 11:26:56.083 * Interactive Brokers | Requesting Open orders. | 2023-03-09 11:27:14.160 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-03-09 11:27:14.160 Interactive Brokers | Received Open orders end message. | 2023-03-09 11:27:14.162 |
| [2023-03-09 18:05:32] |
| jubakerdel - Posts: 13 |
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is the problem on sierra or on IB ?
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| [2023-03-09 19:02:27] |
| John - SC Support - Posts: 36350 |
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What kind of order are you putting in?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 19:50:42] |
| jubakerdel - Posts: 13 |
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Market orders , you can see the screenshot below
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| Capturesieeea.PNG / V - Attached On 2023-03-09 19:50:34 UTC - Size: 249.91 KB - 62 views |
| [2023-03-10 09:20:09] |
| Sierra_Chart Engineering - Posts: 17218 |
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You cannot trade an -IND- symbol through Interactive Brokers. Those are nontradable. Also one thing we noticed in your video, is when you select a Trade Window configuration, any changes you have made to the to Trade Window like in this case having previously set the tick offset for Attached Orders, will be lost. We really do not recommend trading your Interactive Brokers account through Sierra Chart. We do not want to support that and you will have problems. Just use Sierra Chart for charting and only enter orders through TWS. And rely upon Interactive Brokers for trade support. We do not want to provide any further support to you in this regard. You will have problems! Take our advice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-10 09:20:52
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| [2023-03-10 11:53:49] |
| jubakerdel - Posts: 13 |
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Thanks you for tour response . I subscribed to denali feeds for eurex , how Can i trade indexés on sierra in this case ? Thanks you |
| [2023-03-10 19:51:11] |
| John - SC Support - Posts: 36350 |
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If you are wanting to trade Index Futures, then you need to have the correct symbol. For example, for Interactive Brokers for the DAX Index Futures, the symbol for the March contract is the following: DAX-202303-EUREX-EUR-25 You will find the appropriate symbols in the File >> Find Symbol window. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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