Support Board
Date/Time: Fri, 29 Nov 2024 08:40:38 +0000
DOM controls frozen
View Count: 267
| [2023-03-02 20:05:20] |
| User654138 - Posts: 27 |
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I can not enter an order on the dom, the drop down menus work but none of the buttons operate and I can't enter an order is live market or sim. I have tried disconnecting and reconnecting with no effect.
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| [2023-03-02 22:28:10] |
| John - SC Support - Posts: 36350 |
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What do you mean by "the drop down menus work but none of the buttons operate"? Are the menu items all "grayed out" where you can not select them, or are the shown normally, but selecting one does not do anything? Or is there something else going on? If the menus are all greyed out and you can not select anything, then this would be an operating system issue where your computer can not keep up with the windows. You will need to exit Sierra Chart and reboot your system and make sure that you are running minimal other programs when you run Sierra Chart. Otherwise, let us know the answers to the above, so we can get an idea of what is going on. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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