Support Board
Date/Time: Fri, 29 Nov 2024 09:41:56 +0000
A few days access to SC
View Count: 413
| [2023-02-21 13:00:59] |
| User266447 - Posts: 254 |
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Can I ask for a favor? I am planning to go to plan 11 from March and I am preparing a PC which has not been used for 7 months. Would you be able to offer a few days access to SC (EUREX-DAX) so I can update my chartbooks? It can be a delay market access or a demo. Thank you in advance. |
| [2023-02-21 16:53:21] |
| John - SC Support - Posts: 36350 |
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The Delayed Streaming Data for EUREX is available with all packages at no cost. Refer to the following: Delayed Exchange Data Feed If you were to want the real-time data, then you would have to pay the exchange fee for the month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-22 17:06:04] |
| User266447 - Posts: 254 |
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The SC/PC I have not used for 7 months was on AMP/CQG data before. Now I try to log in using my account number AC107476 and SC password. However when I am changing data from CQG WebAPI to SC Data - All Services and press confirm the platform close by itself. When I open it, it is back to the old set-up (CQG/AMP). What can I do? I am not on any package at the moment - planing to start one from March. |
| [2023-02-22 19:35:54] |
| Sierra_Chart Engineering - Posts: 17226 |
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First we have activated your Sierra Chart account. Update Sierra Chart (Very important): Software Download: Fast Update Let us know if you still have an issue. Sounds like maybe the configuration file is not being written. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-22 19:36:04
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| [2023-02-23 09:22:23] |
| User266447 - Posts: 254 |
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Thank you for the activation - however, nothing has changed. I cannot set SC platform to SC data - all services. Once I do it the platform is still closing by itself. Regarding the update: I trade DAX (EUREX) and my current SC version is 2391. Shall I update to the 2480 version? |
| [2023-02-23 11:20:06] |
| Sierra_Chart Engineering - Posts: 17226 |
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So Sierra Chart is abnormally shutting down? If so, refer to this help topic: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Yes definitely do update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-23 11:20:23
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| [2023-02-23 11:23:10] |
| User266447 - Posts: 254 |
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I have SC installed on my laptop and everything works. I used SC on my laptop once I paid for package 11. However, the PC I am referring to has been used 7 months ago when I used AMP/CQG/EUREX. Now when I try to switch to SC data - all services, SC is shutting down any time I try to make the switch.
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| [2023-02-23 11:27:37] |
| User266447 - Posts: 254 |
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My current SC version is 2391. As I trade DAX (EUREX) which is the latest version I can update my SC to?
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| [2023-02-23 13:30:47] |
| User266447 - Posts: 254 |
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What is the best way to uninstall SC?
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| [2023-02-23 15:27:28] |
| User266447 - Posts: 254 |
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I have installed version 2480 - will I be able to trade DAX (EUREX) on packages 11 and 12?
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| [2023-02-23 16:48:12] |
| John - SC Support - Posts: 36350 |
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There are no restrictions on the version and being able to trade EUREX products. You just need to have a broker that allows trading EUREX through CQG or Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-25 07:23:23] |
| Sierra_Chart Engineering - Posts: 17226 |
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Additional information: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface To uninstall Sierra Chart refer to: Software Download: Uninstalling Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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