Support Board
Date/Time: Fri, 29 Nov 2024 10:20:44 +0000
i connect to my broker by my acces but the system tell me not co
View Count: 265
| [2023-02-20 16:00:02] |
| User866347 - Posts: 4 |
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i connect to my broker by my acces but the system tell me not connected thanks |
| [2023-02-20 17:06:52] |
| Sierra_Chart Engineering - Posts: 17226 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-20 17:39:21] |
| User866347 - Posts: 4 |
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copy log : Reading Internal Order ID file. | 2023-02-20 17:04:36.597 Reading Trade Orders file. | 2023-02-20 17:04:36.634 Reading Trade Positions file. | 2023-02-20 17:04:36.634 Reading Trade Account Data files. | 2023-02-20 17:04:36.635 Software version: 2480 64-bit | 2023-02-20 17:04:36.635 Primary Thread ID: 31156 | 2023-02-20 17:04:36.635 Usage end date: 2023-03-06 | 2023-02-20 17:04:36.635 Enabled for: Advanced Features 2. | 2023-02-20 17:04:36.635 Enabled for: Sierra Chart Historical Data Service. | 2023-02-20 17:04:36.635 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-20 17:04:36.635 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-20 17:04:36.635 Enabled for exchange2: fairx_exchange.data | 2023-02-20 17:04:36.635 Allow Support for Sierra Chart Data Feeds is disabled. | 2023-02-20 17:04:36.635 Current selected Data/Trading service: CQG WebAPI | 2023-02-20 17:04:36.635 Custom symbol settings values: enabled | 2023-02-20 17:04:36.635 Chart Update Interval: 500 | 2023-02-20 17:04:36.635 Intraday Data Storage Time Unit: 1 | 2023-02-20 17:04:36.635 Time Zone: +00:00:00 (UTC+00) | 2023-02-20 17:04:36.635 2023-02-20 17:04:36 Local computer time in UTC | 2023-02-20 17:04:36.635 2023-02-20 17:04:36 Local computer time in SC Time Zone | 2023-02-20 17:04:36.635 2023-02-20 17:04:36 Server time in UTC | 2023-02-20 17:04:36.635 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-20 17:04:36.635 Program path: C:\SierraChart\ | 2023-02-20 17:04:36.635 Data Files path: C:\SierraChart\Data\ | 2023-02-20 17:04:36.635 OS Version Number: 10.0 | 2023-02-20 17:04:36.635 Locale Setting: C | 2023-02-20 17:04:36.635 DLLs: UserContributedStudies_64.dll | 2023-02-20 17:04:36.635 Allowed protected custom studies: | 2023-02-20 17:04:36.635 Crash reporter started: true | 2023-02-20 17:04:36.635 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-02-20 17:04:36.645 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-20 17:04:36.667 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-20 17:04:36.787 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-20 17:04:36.787 Received 5 login tokens. | 2023-02-20 17:04:37.028 Symbol settings MD5 received. Request ID: 1. | 2023-02-20 17:04:38.375 Symbol settings are up-to-date for cqg. | 2023-02-20 17:04:38.375 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-20 17:04:41.213 XAUUSD #1 | Reloading chart. | 2023-02-20 17:04:41.237 XAUUSD Daily #2 | Reloading chart. | 2023-02-20 17:04:41.257 US30 1 Min #3 | Reloading chart. | 2023-02-20 17:04:41.263 USOil 1 Min #4 | Reloading chart. | 2023-02-20 17:04:41.269 F.US.EPH23 1 Min #5 | Reloading chart. | 2023-02-20 17:04:41.274 SPX500 Daily #6 | Reloading chart. | 2023-02-20 17:04:41.282 EURUSD Daily #7 | Reloading chart. | 2023-02-20 17:04:41.302 EURUSD 5 Min #8 | Reloading chart. | 2023-02-20 17:04:41.307 F.US.EPH23 #9 | Reloading chart. | 2023-02-20 17:04:41.329 F.US.EPH23 1 Min #10 | Reloading chart. | 2023-02-20 17:04:41.448 AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-02-20 17:04:41.455 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2023-02-20 17:04:41.491 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2023-02-20 17:04:41.492 F.US.EPH23 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH23.scid | 2023-02-20 17:04:41.494 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-20 17:04:41.500 F.US.EPH23 #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH23.scid | 2023-02-20 17:04:41.503 F.US.EPH23 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH23.scid | 2023-02-20 17:04:42.537 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-02-20 17:04:42.538 Using Bid/Ask average for last trade price for XAUUSD | 2023-02-20 17:04:42.825 Using symbol data fast lookup vector | 2023-02-20 17:04:42.825 Starting DelayedDownloadMonitoringTimer | 2023-02-20 17:04:42.825 Starting HDTimeoutTimer | 2023-02-20 17:04:42.825 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. | 2023-02-20 17:04:42.825 Historical data download ID 1 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.825 Real-time Intraday chart data file updates started for XAUUSD | 2023-02-20 17:04:42.825 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 31156 | 2023-02-20 17:04:42.825 Intraday chart data file opened for XAUUSD | 2023-02-20 17:04:42.825 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. | 2023-02-20 17:04:42.863 Historical data download ID 2 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.863 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.901 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.902 * Using Bid/Ask average for last trade price for USOil | 2023-02-20 17:04:42.902 Historical data service client indicated that downloads are not enabled. Symbol: USOil. Data Type: Intraday data. | 2023-02-20 17:04:42.902 Historical data download ID 3 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.902 Real-time Intraday chart data file updates started for USOil | 2023-02-20 17:04:42.902 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 31156 | 2023-02-20 17:04:42.902 Intraday chart data file opened for USOil | 2023-02-20 17:04:42.902 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.904 * Using Bid/Ask average for last trade price for US30 | 2023-02-20 17:04:42.904 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data. | 2023-02-20 17:04:42.904 Historical data download ID 4 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.904 Real-time Intraday chart data file updates started for US30 | 2023-02-20 17:04:42.904 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 31156 | 2023-02-20 17:04:42.904 Intraday chart data file opened for US30 | 2023-02-20 17:04:42.904 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data. | 2023-02-20 17:04:42.908 Historical data download ID 5 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.908 Using Bid/Ask average for last trade price for SPX500 | 2023-02-20 17:04:42.908 Using Bid/Ask average for last trade price for EURUSD | 2023-02-20 17:04:42.909 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. | 2023-02-20 17:04:42.909 Historical data download ID 6 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.910 Real-time Intraday chart data file updates started for EURUSD | 2023-02-20 17:04:42.910 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 31156 | 2023-02-20 17:04:42.910 Intraday chart data file opened for EURUSD | 2023-02-20 17:04:42.910 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. | 2023-02-20 17:04:42.912 Historical data download ID 7 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.912 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.914 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.914 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:42.914 * Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-02-20 17:04:42.914 Historical data service client indicated that downloads are not enabled. Symbol: AAPL-NQTV. Data Type: Intraday data. | 2023-02-20 17:04:42.914 Historical data download ID 8 not found when removing ID from outstanding request set. | 2023-02-20 17:04:42.914 Real-time Intraday chart data file updates started for AAPL-NQTV | 2023-02-20 17:04:42.914 Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 31156 | 2023-02-20 17:04:42.915 Intraday chart data file opened for AAPL-NQTV | 2023-02-20 17:04:42.915 XAUUSD[M] Daily #2 | Reloading chart. | 2023-02-20 17:04:43.259 SPX500[M] Daily #6 | Reloading chart. | 2023-02-20 17:04:43.287 SPX500[M] Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-20 17:04:43.289 EURUSD[M] Daily #7 | Reloading chart. | 2023-02-20 17:04:43.303 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:04:44.353 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:07:27.325 * Requesting current Date-Time from Sierra Chart server. | 2023-02-20 17:11:43.660 Received Date-time from server. Delay adjusted UTC Date-time: 2023-02-20 17:11:44.922. Round-trip delay: 00:00:00.258 | 2023-02-20 17:11:44.177 Computer time to server time difference: -00:00:00.744 | 2023-02-20 17:11:44.177 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2023-02-20 17:11:44.183 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:12:00.350 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-02-20 17:36:16.642 * |
| [2023-02-20 22:03:37] |
| John - SC Support - Posts: 36350 |
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You are not setup to get the data from our Denali Exchange Data Feed. We do not support data from CQG for the CME Group and EUREX. Refer to the information at the following link to setup the Denali Exchange Data Feed for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You also need to change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes. After you make this change, be sure to select File >> Disconnect followed by File >> Connect to Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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