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Trade Order Error

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[2023-02-08 06:59:15] #1 [Go To First Post]
User890348 - Posts: 3
I keep getting this error when trying to place orders through the DOM, Teton CME order routing (order rejected). Info: Trade Order Error - Symbol not allowed for trading for account. I have tried contacting the clearing house and they told me to go from step 5 in this: https://www.sierrachart.com/index.php?page=doc/SierraChartDirectOrderRoutingService.php#SetupInstructions, which I believe I have done, and it seems to be connecting correctly, but I get the order error every time I post one.

[2023-02-08 07:09:58] #2 [Go To First Post]
User697966 - Posts: 6
I have a similar problem that appeared this morning but on the EUREX exchange using the Sierra Chart trading evaluator. Trading Evaluator (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 11855. Service Order ID: 4301139. Symbol: FGBLH23. Account: cserni \| 2023-02-08 08:08:15.845 *

[2023-02-08 16:01:23] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 17172
We need to know the exact symbol being traded. Tell us the exact symbol. We do not know what the symbol is. Regarding post #2 We will have a look at that today. There is some problem involving EUREX margin data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-08 16:02:07

[2023-02-08 16:26:12] #4 [Go To First Post]
User890348 - Posts: 3
I think it regards every symbol, but the ones I have tried so far are: 10YG23_FUT_CME, 30YG23_FUT_CME. I just tried now and got the "Internal Order ID: 74. Service Order ID: 575968", does this help?

[2023-02-08 17:30:37] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17172
Find out from your broker if they have allowed trading in 10Y and 30Y futures for your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-08 17:34:06

[2023-02-08 19:58:50] #6 [Go To First Post]
User890348 - Posts: 3
Everything is set they say.

[2024-03-27 14:56:30] #7 [Go To First Post]
User443178 - Posts: 16
I am seeing the same thing this morning for WTI crude mini's, while the ES mini's are fine. MCLK24_FUT_CME 2024-03-27 10:50:24.830 \| Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Tag: Oil3TrailOffset.twconfig. Internal Order ID: 83187. Service Order ID: 1324806. Symbol: MCLK24_FUT_CME. Account:xxxx * This was fine yesterday and there is more than enough cash to cover margins.

[2024-03-27 16:04:17] #8 [Go To First Post]
John - SC Support - Posts: 36238
There was an issue with the information from the CME for the MCL symbol. Your broker has been informed on how to resolve this for you, so if you are still having an issue, then please check with your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 10:14:51] #9 [Go To First Post]
User706963 - Posts: 8
I am getting the following: 'Trading Evaluator (Order reject). Info: Trade Order Error- Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <=0. Invalid.' As a result I'm stuck in a CLK24 trade - the bracket orders were cancelled when I tried to flatten and now it won't even let me replace the stop manually or exit the position.

[2024-03-28 10:44:05] #10 [Go To First Post]
Berliner JFK - Posts: 45
I get the same error message but with the simulated futures trading service: 2024-03-28 05:15:00.939 \| Trading Evaluator (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. I also have an open position (simulated futures trading service) and cannot modify it.

[2024-03-28 10:56:11] #11 [Go To First Post]
User762422 - Posts: 5
I also get the same error message on the simulated futures trading service: I am currently in a trade and can't flatten or add a stop 2024-03-28 04:49:33.761 \| Trading Evaluator (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Internal Order ID: 5142. Service Order ID: 9235851. Symbol:HGK24

[2024-03-28 13:50:36] #12 [Go To First Post]
User726633 - Posts: 1
Good morning. I get a similar error on the Simulated Futures Trading Service with MESM24: 2024-03-28 08:46:08.262 \| Trading Evaluator - Delayed (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 1950. Service Order ID: 2493840. Symbol: MESM24. When I Request Margin Data for the symbol in Edit Trade Account -> Margin I get another error: Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid Date Time Of Last Edit: 2024-03-28 13:54:12

[2024-03-28 15:16:22] #13 [Go To First Post]
John - SC Support - Posts: 36238
This is being looked into. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 15:28:35] #14 [Go To First Post]
John - SC Support - Posts: 36238
This has been fixed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-29 01:53:28] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 17172
We apologize for this issue. We had a critical update that we need to release in simulation, before live, and we forgot to place the margin files in the folder for the Sierra Chart server process to access. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-29 10:39:26] #16 [Go To First Post]
Berliner JFK - Posts: 45
Thank you very much for this. Could this issue possibly affect live trading? I see that there was also the issue with Teton order routing: Trade Order Error \| Post: 377272 order rejected \| Post: 377341 opening position problems \| Post: 377410

[2024-03-29 14:12:39] #17 [Go To First Post]
John - SC Support - Posts: 36238
It was not the exact same issue, but there was a related issue with live trading for just the symbol MCL. Brokers were given a work around fairly quickly, but AMP has decided to wait for our final fix on this, so if you are trading with AMP using our Teton Order Routing, you will not be able to trade MCL. We expect to have the issue resolved today, so everything should be fine for the open on Sunday night. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-30 01:57:28] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 17172
The problem only affected MCL for live trading because the CME removed that from the span margin file available on their website. It would not be affecting other symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-30 01:57:39

[2024-03-30 20:03:15] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 17172
Regarding the Trading Evaluator service, it is possible to disable the margin requirement check. It can be disabled with this account option: Trade Account and Risk Management: Require Sufficient Margin For New Positions (Margin Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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