Support Board
Date/Time: Thu, 28 Nov 2024 13:49:37 +0000
No Denali feed but says active
View Count: 438
| [2023-02-01 15:57:28] |
| User266036 - Posts: 20 |
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I just paid for the 3 exchanges 30 min ago and says active exchanges, but when opening Sierra charts the message says cancelled Denali feed. and am paid up through 2-11 on Sierra charts , but still have no Denali feed after multiple Sierra Chart downloads. I just added the last $10 to Teton from my bank account until 2-08-23 Suggestions? Thanks, Larry Ellis Dear Larry, Just confirming that your payment to Sierra chart has finished processing. Payment Details Confirmation Number 201193844 Amount $10.00 From Regions Bank, LIFEGREEN CHECKING, XXXXXX1680 To Sierra chart (zelle@sierrachart.co |
| [2023-02-01 18:24:10] |
| John - SC Support - Posts: 36350 |
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The message regarding the Denali Exchange Data Feed being cancelled can be ignored at this point - since you have re-activated the exchanges. That message was to let you know that it did occur last night since you did not have enough funds in your account at that time. You should be good now. If you are still not getting real-time data for any symbol that trades on the CME, COMEX, and NYMEX, then we would need to see your Message Log. Keep in mind you are not setup to get real-time data for the CBOT. If you need to get us your Message Log then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-03 02:43:51] |
| User395567 - Posts: 5 |
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i just paid for the intergrated sierra chart with advanced features (service package 11) 46/month with zelle but it wont show that package on my account. is there certain amount of business days for it to process or how long till im able to use that package i paid for? thanks
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| [2023-05-03 14:41:53] |
| John - SC Support - Posts: 36350 |
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Your payment has posted to your account. You can now select the Package you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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