Support Board
Date/Time: Thu, 28 Nov 2024 13:55:40 +0000
Post From: No Denali feed but says active
| [2023-02-01 18:24:10] |
| John - SC Support - Posts: 36350 |
|
The message regarding the Denali Exchange Data Feed being cancelled can be ignored at this point - since you have re-activated the exchanges. That message was to let you know that it did occur last night since you did not have enough funds in your account at that time. You should be good now. If you are still not getting real-time data for any symbol that trades on the CME, COMEX, and NYMEX, then we would need to see your Message Log. Keep in mind you are not setup to get real-time data for the CBOT. If you need to get us your Message Log then follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |