Support Board
Date/Time: Sat, 30 Nov 2024 00:48:14 +0000
download failed error for a single instrument
View Count: 343
| [2023-01-05 04:12:32] |
| voided - Posts: 45 |
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I am getting the error: "Download Failed Error downloading historical Daily data for NGV23-NGX23.FUT_SPREAD.CME. Historical data file not available" For NGV23-NGX23.FUT_SPREAD.CME specifically. This appears when I try to load a chart. The DOM is also empty when I try to open this symbol. This is odd because every other NG spread I have tried works. Just manipulating either of the legs (e.g. changing "X" to "Z") in the same historical chart or DOM succeeds in downloading the instrument data. I wasn't sure what supporting data to post, so if you'd like some, please let me know. My version is 2448 64-bit, revision is 43911M. |
| [2023-01-05 21:56:33] |
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There is no data available for that symbol. It looks like it does not even exist. The exchange did not provide any data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-05 21:56:43
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| [2023-01-06 21:47:32] |
| voided - Posts: 45 |
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hmm that's very odd... this should be the october/november calendar spread. i see quotes in both IBKR (IB data feed) and TT (via tradestation).
Date Time Of Last Edit: 2023-01-07 02:47:41
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