Support Board
Date/Time: Sat, 30 Nov 2024 02:27:42 +0000
[Locked] - Message Window?
View Count: 428
| [2022-12-26 20:13:28] |
| novaxt123 - Posts: 42 |
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Hello Every time I start Sierra Chart this window opens with old messages. What do I have to do so that the window is no longer displayed. I couldn't find anything about it in the manual. Even if I check the box at the bottom left, it comes back. Thank You and Best Regards JR Date Time Of Last Edit: 2022-12-26 20:13:35
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 Message.png / V - Attached On 2022-12-26 20:13:03 UTC - Size: 13.19 KB - 87 views |
| [2022-12-27 00:01:00] |
| Sierra_Chart Engineering - Posts: 17266 |
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It looks like it is related to your support tickets. Restart Sierra Chart and see at the top if it still indicates there are updated Account Support Tickets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-28 00:28:21] |
| novaxt123 - Posts: 42 |
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It still shows the same window with always the same old messages. I opened all my posts but the messages are still showing up again. I open three Sierra Chart copies and have to confirm the message window three times. How can this be changed?
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| [2022-12-28 15:00:41] |
| John - SC Support - Posts: 36350 |
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The main thing to do is to select the option at the bottom left that states "Do not show this again". Then select the Close button to close the message window. You should not get a new message window unless there is something new to show you. But, note that the image you showed has a notification of a new update to an Account Support Ticket. New posts to the Account Support Board will also cause the window to show again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-28 15:55:57
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| [2022-12-28 15:31:56] |
| Sierra_Chart Engineering - Posts: 17266 |
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We are still checking on this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-28 16:19:46] |
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You need to view this ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1670878888613#ViewTicket Sierra Chart Support |
| [2022-12-28 16:52:44] |
| novaxt123 - Posts: 42 |
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Yes, but the problem is: If a new message is added, the old messages are also displayed again. That's the mistake. They should no longer be displayed. Why are the old messages showing up?
Date Time Of Last Edit: 2022-12-29 13:42:38
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| [2022-12-29 14:08:03] |
| novaxt123 - Posts: 42 |
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today again
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| Message.png / V - Attached On 2022-12-29 14:07:56 UTC - Size: 11.92 KB - 81 views |
| [2022-12-29 14:34:12] |
| Sierra_Chart Engineering - Posts: 17266 |
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Yes this will be the case: the old messages are also displayed again. Those are fixed messages which do not go away. However, once you check off the box "Do not show this again," and there are no new messages after that, you will not see them again. However, once there is something changed with the message display, all of the messages will show.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-29 18:49:01] |
| novaxt123 - Posts: 42 |
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I know that I can tick the box. But when the next message comes, these old messages are also displayed. WHY? WHY don't these messages go away? It's always confusing. So I can be glad that there are only two reports and not twenty. Why is there no person from Sierra Chart who can do proper programming. Maybe Sierra Chart should work on improving their service. One reads and hears many negative things about Sierra Chart from other users. This is out of time. Thanks for the great help. Since the entire conversation was in vain. |
| [2022-12-29 19:20:39] |
| Sierra_Chart Engineering - Posts: 17266 |
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This is how it is designed. Those messages will not go away. They are not supposed to go away. This is a completely false statement: Why is there no person from Sierra Chart who can do proper programming. This thread is locked. We do not want to hear further about this. Do not post again about this! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-29 19:23:14
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