Support Board
Date/Time: Tue, 26 Nov 2024 19:37:08 +0000
Connection problem with AMP/TTNet
View Count: 1380
| [2014-05-30 00:56:08] |
| eagle - Posts: 92 |
|
Two or three hours ago I lost the data connection to AMP/TTNet. The AMP Trade Desk reports no limitations on my account. AMP Technical Support reports one other customer with a similar issue, so "it may be a server issue"; therefore, the manager will be looking into this tomorrow morning. Here's the SC Message Log: Software version: 1137 | 2014-05-29 21:01:59 Usage end date: 2014-06-25 | 2014-05-29 21:01:59 Enabled for: Advanced Features. | 2014-05-29 21:01:59 Enabled for: Sierra Chart Historical Data Service. | 2014-05-29 21:01:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-29 21:01:59 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-05-29 21:01:59 Enabled for: CBOE INDEXES exchange. | 2014-05-29 21:01:59 Received 1 data feed usernames. | 2014-05-29 21:01:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-29 21:01:59 Active service: AMP/TTNet | 2014-05-29 21:01:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-29 21:01:59 2014-05-29 21:01:59 Local computer clock time | 2014-05-29 21:01:59 2014-05-30 01:01:59 GMT time | 2014-05-29 21:01:59 2014-05-29 21:01:59 Time zone adjusted time | 2014-05-29 21:01:59 Time difference to server time: 0 seconds. | 2014-05-29 21:01:59 Program path: C:\SierraChart\ | 2014-05-29 21:01:59 Data Files path: C:\SierraChart\Data\ | 2014-05-29 21:01:59 OS Version Number: 5.1 | 2014-05-29 21:01:59 Checking for new symbol settings for ttamp | 2014-05-29 21:01:59 Symbol settings are up-to-date for ttamp | 2014-05-29 21:01:59 Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2014-05-29 21:02:01 AMP/TTNet: Connecting. | 2014-05-29 21:02:17 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-05-29 21:02:17 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-29 21:02:18 Socket has been shutdown and closed. | 2014-05-29 21:02:18 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-05-29 21:02:18 Disconnected from TT FIX Price Feed session. | 2014-05-29 21:02:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-29 21:02:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-29 21:02:18 AMP/TTNet: Disconnected. | 2014-05-29 21:02:18 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-29 21:02:18 Can SC try resetting my account (or something)??? Date Time Of Last Edit: 2014-05-30 01:05:14
|
| [2014-05-30 01:12:43] |
| |
|
We see the same problem. AMP management has been notified. They really said "tomorrow morning"? Unbelievable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-30 02:01:36] |
| eagle - Posts: 92 |
|
It's working now. Thanks for notifying AMP management. They really said "tomorrow morning"? Unbelievable.
Yes. But you gotta kinda feel sorry for those front-line technical support people. Nice people. The rep probably only has authority to notify his manager. And his manager works day shift. So, he's leary about calling his manager at home, unless it's some kind of "emergency". And he's probably not trained well enough to know what constitutes an emergency. So, I didn't even try to press the issue . . . |
To post a message in this thread, you need to log in with your Sierra Chart account: