Support Board
Date/Time: Sat, 30 Nov 2024 05:39:43 +0000
Problem with chartbooks and symbol translation (between SC Data and TETON)
View Count: 440
| [2022-12-13 09:09:36] |
| lukaszcz - Posts: 3 |
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Hello, Friend of mine is sharing his chartbooks with me(ie ES, CL) - created and used for SC Data service. I am using TETON CME Order routing service and have problem with his chartbooks after opening in Sierra - data are not loaded and there is no question/detection of symbol translation. As workaround I have to switch service to SC data and then back to TETON - in this case sierra is able to detect and do proper symbol translation. Would it be possible to fix/solve this problem and avoid workaround with additional jumping between services? Additional effort of handling multiple chartbooks all the time. More screenshots in chartbook_symbol_translation_issue.docx Date Time Of Last Edit: 2022-12-13 09:10:27
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Private File |
| [2022-12-13 15:21:41] |
| Sierra_Chart Engineering - Posts: 17268 |
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Did you translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-20 13:24:20] |
| lukaszcz - Posts: 3 |
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No, missed this option before and my workaround was to switch service to trigger translation - thanks. Have 1 more problem related to symbol translation - after translation, all details about split/merge TPO profiles are gone. Is there any option to avoid that after translation? More in symbol_translation_problem.png Date Time Of Last Edit: 2022-12-20 13:25:34
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 symbol_translation_problem.png / V - Attached On 2022-12-20 13:23:31 UTC - Size: 30.94 KB - 96 views |
| [2022-12-20 15:25:47] |
| Sierra_Chart Engineering - Posts: 17268 |
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No this cannot be avoided: after translation, all details about split/merge TPO profiles are gone. Is there any option to avoid that after translation?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-20 19:52:38] |
| lukaszcz - Posts: 3 |
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No this cannot be avoided
Will it be fixed in the future? |
| [2022-12-20 21:17:42] |
| Sierra_Chart Engineering - Posts: 17268 |
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No there are no plans for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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