Support Board
Date/Time: Sat, 30 Nov 2024 07:31:10 +0000
[Locked] - Freeze in Denali on new lows just now in ES Futures.
View Count: 1511
| [2022-12-06 14:59:26] |
| cmet - Posts: 552 |
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Total freeze on platform. Just wanted to point it out. Around 9:57 EST |
| [2022-12-06 15:19:57] |
| Sierra_Chart Engineering - Posts: 17271 |
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This would be an issue on your side. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 15:40:35] |
| User707191 - Posts: 5 |
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I guess cmet means his datafeed froze. Today the Denali datafeed froze multiple times after the CME open. It happened to other people I'm trading with as well. Perhaps you can take a look.
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| [2022-12-06 15:41:29] |
| User423419 - Posts: 15 |
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Yes, same thing happened to me and a group of people I trade with as well.
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| [2022-12-06 15:43:20] |
| User597559 - Posts: 3 |
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Multiple freezes today on ES
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| [2022-12-06 15:43:20] |
| HKC01 - Posts: 6 |
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I have had several data freezes on Denali today as well. Symbol ES. This has happened at least 4 times this morning. No changes to charts in the last several weeks. I trade with a group - all of us are using Sierra Chart and Denali and this happened to several others as well. For clarification - the last data freeze occurred around 10:35 EDT this morning. When the freezes occurred, those of us that were experiencing the issue had the freezes at the same times. Date Time Of Last Edit: 2022-12-06 15:53:50
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| [2022-12-06 15:44:07] |
| User199652 - Posts: 1 |
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Same for me, multiple freeze
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| [2022-12-06 15:46:21] |
| User117347 - Posts: 46 |
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multiple freezes on ES today
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| [2022-12-06 15:48:54] |
| trinikee - Posts: 7 |
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A couple freezes here also. Last one was at 10:35:40 EST.
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| [2022-12-06 15:49:17] |
| USER0007 - Posts: 22 |
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I noticed that the platform froze really bad today, multiple times. Noticed many people facing same issue, has to be a problem with the application especially when markets are not even fast.
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| [2022-12-06 15:49:25] |
| GPM2000 - Posts: 14 |
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Multiple freezes after the open today on ES. Same for other people in our group. Please could you investigate. Thank you!
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| [2022-12-06 15:49:47] |
| red23 - Posts: 38 |
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same. data freezing on ES. Some people on my team said using 'no compression' helped. Can you look into this? Thanks
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| [2022-12-06 15:51:11] |
| User833286 - Posts: 14 |
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I noticed that the platform froze really bad today, multiple times. Noticed many people facing same issue, has to be a problem with the application especially when markets are not even fast. BTW Ninja trader is not freezing |
| [2022-12-06 15:51:26] |
| User626318 - Posts: 13 |
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Mine froze aswell after ES open
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| [2022-12-06 15:59:15] |
| User215984 - Posts: 24 |
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Mine also for the 2nd time today. Last at 10:54am EST
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| [2022-12-06 16:00:26] |
| User350936 - Posts: 2 |
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Several data freezes on Denali today in ES happened at 4 times this morning. Please could you investigate. Thank you!
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| [2022-12-06 17:31:08] |
| Sierra_Chart Engineering - Posts: 17271 |
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It sounded like from the first post that Sierra Chart was in a frozen inoperable state. In this case our answer was correct. However, if you notice the data feed stop but Sierra Chart was responsive, then this would be due to an Internet connectivity issue Based upon the reports here, if you had a problem with the data feed stopping/lagging at 9:37 central time that most likely was on our side, because one of the connections had reached near capacity. We will explain more in another post as to why this occurred. If the data feed is stopping for you, reconnect the data feed to go to a different server which may connect you to one of our other Internet connections: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-06 17:31:49
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| [2022-12-06 17:49:03] |
| Sierra_Chart Engineering - Posts: 17271 |
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Here is more explanation that we mentioned: Important Notice: Denali Data Feed Infrastructure Updates Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 20:16:56] |
| cmet - Posts: 552 |
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Just to be clear, this sure looked like a data feed issue. Both instances stopped updating prices. 1 instance with DOM only, the other with 3 charts. SC only software running. Was able to check connection in menu. Prices started updating again without restarting or any other interaction. Seems others had the same issue. |
| [2022-12-07 12:09:35] |
| DabbaDo - Posts: 148 |
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This happened several times for me as well, and it was specific to the CME (e.g. MES) feed. My barchart (e.g. AAPL) real-time data feed continued without a problem during the "freeze". My internet connection monitor showed no loss of data. Normally this seems to happen only during very high volumes and for less than ten seconds, but that is subjective. I haven't set up a system to measure it. |
| [2022-12-07 14:31:33] |
| User597559 - Posts: 3 |
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Same thing today: several of us in my group, in different countries, frozen right on ES open
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| [2022-12-07 14:32:32] |
| User150906 - Posts: 5 |
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I experienced this yesterday and today. Happened right at 9:30 eastern open and was frozen until a few seconds after 9:31 am
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| [2022-12-07 14:35:59] |
| Sierra_Chart Engineering - Posts: 17271 |
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We are aware of the problem this morning and we disconnected users from the affected server processes. The cause of this this incident this morning was different. This only affected some users. Not all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-07 14:36:16
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