Support Board
Date/Time: Thu, 28 Nov 2024 20:47:48 +0000
Chartbook all the sudden not compatible
View Count: 518
| [2022-11-22 16:42:59] |
| User312053 - Posts: 10 |
|
Good morning, my main chartbook was working fine earlier, I restarted and updated my machine because windows prompted me to. When i opened sierra and tried to open the same chartbook i got a message saying "chartbook file is not compatible. contact sierra support for help converting it" i am sending the message log for analysis. Thanks |
| [2022-11-22 21:11:13] |
| John - SC Support - Posts: 36350 |
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We see the following in your log: The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\AGSCALPSCREEN.Cht
There is no reason why this would have occurred unless you also updated your Sierra Chart from an older version. But regardless of why, the way to update the Chartbook so you can use it in the current version is outlined at the following link: Chartbooks (Workspaces): Opening Older Chartbooks Or, you can attach the file to this thread and we will update it for you. Follow these instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-12 11:22:56] |
| EquanimousTrading - Posts: 3 |
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Hi John, I have attached 2 chartbooks. Would you be willing to update these? I am a brand new user. Many thanks~
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 Trader Joe ZB.Cht - Attached On 2023-04-12 11:21:30 UTC - Size: 453.43 KB - 158 views Attachment Deleted. Chartbook for Sierra.Cht - Attached On 2023-04-12 11:21:48 UTC - Size: 1.17 MB - 191 views |
| [2023-04-12 15:28:59] |
| John - SC Support - Posts: 36350 |
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Attached are the updated chartbooks. Note that if you need to do this in the future, the instructions are here: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-12 15:29:30
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| Chartbook for Sierra.Cht - Attached On 2023-04-12 15:29:19 UTC - Size: 75.81 KB - 224 views Trader Joe ZB.Cht - Attached On 2023-04-12 15:29:26 UTC - Size: 30.09 KB - 140 views |
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