Support Board
Date/Time: Wed, 19 Mar 2025 23:23:04 +0000
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| [2022-11-01 16:06:41] |
| User577826 - Posts: 1 |
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Hi, I want to make sure I have this correct. I paid my up my balance a few days ago. I thought that was for data. Is that deposit just for Sierra charting? Do I still need to set up an account with Stage Five or Edge Clear, make a deposit, and connect once a month? You guys have been really helpful and sent out emails. I just want to make sure I am doing this right before I open another account. Thank you! Josh |
| [2022-11-01 17:39:19] |
| John - SC Support - Posts: 38812 |
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Yesterday (October 31, 2022) you had a renewal of your Usage Time for Package 11 for one month ($46.00) and then today you had a renewal of your exchange fees for the Full CME Group ($3.50). But, your trading account verification ended yesterday (October 31, 2022), so you are not able to get the real-time data for the CME Group exchanges since you can not connect to TransAct any longer. Therefore, to continue to use Sierra Chart and get the real-time data from our Denali Exchange Data Feed, you will need to have another live trading account with a broker/trading service that we support. Either Stage 5 or Edge Clear will work for this. They will set you up with the Teton Order Routing Service. Therefore, you will go through the Setup Instructions at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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