Support Board
Date/Time: Wed, 19 Mar 2025 23:10:39 +0000
change my trading account number
View Count: 910
| [2022-10-27 16:02:04] |
| coachted - Posts: 385 |
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somehow back in the day i put my sub account number in as my trade account...I closed my sub account and now need to change the account in SC...how do i do this
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| [2022-10-27 17:16:36] |
| John - SC Support - Posts: 38812 |
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The available trading accounts are automatically pulled in from your connection to your trading service. The old trading account number may still show up in Sierra Chart due to historical order fills from that account. Refer to the following for how to change the Trading Account for a chart: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Once you have changed the trading account to your active one for a chart, then you would not need to do it again as it will default to that account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 02:21:12] |
| coachted - Posts: 385 |
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i am getting the following message please advise:
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 Screenshot 2022-10-31 222047.jpg / V - Attached On 2022-11-01 02:20:59 UTC - Size: 25.86 KB - 134 views Attachment Deleted. |
| [2022-11-01 13:46:31] |
| coachted - Posts: 385 |
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SO here is a little background... I had a sub account at amp where CQG order routing was going through...I wanted to get rid of the sub account so I had Amp transfer the funds and close the sub account. By doing so, my CQG order only account that was linked to Sierra Charts was closed apparently. I have now established a CQG order only service with my main account yet I not getting any data in my Sierra Chart I do not know how to rectify this issue can someone please advise. |
| [2022-11-01 16:54:31] |
| John - SC Support - Posts: 38812 |
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The first thing we need to ensure is that you have updated the CQG information in the Global Settings >> Data/Trade Service Settings so you can now connect to your current CQG account. Assuming the above is done, and you are connected to your CQG account and the Status Bar in the Control Bar is green, then you should not be having any issue getting the data, as everything on your account looks good with regards to the Denali Exchange Data Feed. Please get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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