Support Board
Date/Time: Wed, 19 Mar 2025 23:49:43 +0000
Post From: change my trading account number
| [2022-11-01 16:54:31] |
| John - SC Support - Posts: 38812 |
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The first thing we need to ensure is that you have updated the CQG information in the Global Settings >> Data/Trade Service Settings so you can now connect to your current CQG account. Assuming the above is done, and you are connected to your CQG account and the Status Bar in the Control Bar is green, then you should not be having any issue getting the data, as everything on your account looks good with regards to the Denali Exchange Data Feed. Please get us a copy of your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |