Support Board
Date/Time: Wed, 19 Mar 2025 16:58:23 +0000
Data problem
View Count: 337
| [2022-10-24 21:14:58] |
| User28706 - Posts: 23 |
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Hi. Today my account with Ironbeam using the Teton Order Routing Service was activated. I am subscribed to Package 10 and also paid for the CME top of the book data. I don't see any agreements which were not signed. However the CBOT and NYMEX is delayed and the CME (ES.NQ.etc) data does not update at all. PLease help. |
| [2022-10-25 14:34:16] |
| John - SC Support - Posts: 38800 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-25 14:40:01] |
| User28706 - Posts: 23 |
|
The problem has been resolved.
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