Support Board
Date/Time: Wed, 19 Mar 2025 17:04:15 +0000
Missing 45 Days of Intraday Data
View Count: 345
| [2022-10-24 17:19:25] |
| User912769 - Posts: 3 |
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Hi, I noticed i am missing 45 days worth of intraday data starting from today (10/24) all the way back to (09/06). I have tried to delete all data and redownload but it still is missing that 45 day block between today and sept. I have added the log for details |
| [2022-10-24 18:52:28] |
| Sierra_Chart Engineering - Posts: 18843 |
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We see you are using Rithmic. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy We have heard about a lot of historical data issues lately with Rithmic. We will let Rithmic know about them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-24 19:22:42] |
| User912769 - Posts: 3 |
|
Ah, I had a feeling it was Shithmic related. Would upgrading to the service package 11 solve most of these issues or should I go to the root cause of the problem and select a provider other than rithmic?
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| [2022-10-25 14:07:07] |
| John - SC Support - Posts: 38800 |
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You will eventually need to change to Package 11, but doing so will not help with the Rithmic data. The reason you will have to change is that we have changed our packages such that you will need to be on one of our Integrated Packages in order to connect to trading services or get real-time data. You have not had to do this yet as it would occur with your next renewal. With regards to the data, our recommendation would be to use our Denali Exchange Data Feed instead of the Rithmic data. You can still trade with Rithmic, but your data will be coming from us. To get the Denali data for the CME Group, follow the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Note that you will have to change to Package 11 in order to get the Denali data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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