Support Board
Date/Time: Wed, 19 Mar 2025 17:07:42 +0000
historical data missing
View Count: 420
| [2022-10-24 07:43:33] |
| mlt124000 - Posts: 34 |
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historical data missing anything before today's login; yes, i have rithmic; i have always had rithmic and never had a problem; i have denali set up and have been using the same setup for months if not years... really confused why i suddenly have no historic data [only data since i logged in today] notes/troubleshooting: a] i do have LIVE data b] i opened an older chart and i have historical data up until 10/18 [and then (live) data from when i opened the chart c] if i do the delete all data and download [and then i lose all the historical data pre 10/18] d] i have had this sort of missing historical data problem before at the same timeframe [which is 3am EST on Monday mornings]; e] after have closed SC for an hour and re-opened... i DO get the historical data loaded from since from i logged in today [3am EST]... but still missing all the previous days data etc Date Time Of Last Edit: 2022-10-24 10:25:21
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| [2022-10-24 12:10:23] |
| Sierra_Chart Engineering - Posts: 18843 |
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To use the Denali Data Feed you need to activate the Exchanges that you need: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed However, you need to be aware of this regarding nonprofessional fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Here is information about Rithmic Historical data issues: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-24 12:11:34
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| [2022-10-24 12:49:00] |
| mlt124000 - Posts: 34 |
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I already verified my live account with AMP when you first introduced the new policy Do I need to re-verify? |
| [2022-10-24 14:22:56] |
| SC Support - Posts: 1943 |
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Verifying your Futures Trading Account is a monthly requirement in order to maintain the discounted Non-Professional Exchange Fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The system is not recognizing that you have connected to your Futures Trading Account at AMP -- AMP can provide you with the CQG WebAPI login credentials and with those in-hand, here are your set up instructions: CQG Trading Platform Service: Setup Instructions Also if you are getting your Real-time CME Group Data via Rithmic or CQG, you need to revert to Sierra Chart Version 2393 (or lower); for help reverting to a previous Version of Sierra Chart please see the documentation here: Software Download: Software Rollback Procedure Date Time Of Last Edit: 2022-10-24 14:23:56
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