Support Board
Date/Time: Wed, 19 Mar 2025 14:00:31 +0000
Access to market data
View Count: 495
| [2022-10-17 14:57:46] |
| User161462 - Posts: 8 |
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Dear Sierra chart engineering team, I am currently trading with earn2trade and rithmic and have been following the easy solution to receive properly my dataflow. If I can receive properly my real time dataflow, I have issues in downloading my historical data. For example, my historical data has been downloaded on Friday 14 th october until 14:36 and then I had no data until I connect this morning at 10:15. I stop my trading session around 11:00 and come back at 16:30. I got my data downloaded from 10:15 to 15:30 and nothing from 15:30 to 16:22. I have been doing the easy solution again for this month and the problem is not fixed. Please see below the screenshot : https://www.sierrachart.com/image.php?Image=1666018573754.png Could you please indicate the procedure to make it work. Best regards, Jean-Baptiste |
 ESZ2.CME CLZ2.NYMEX 1 Min #13 2022-10-17 16_54_22.344.png / V - Attached On 2022-10-17 14:55:38 UTC - Size: 49.39 KB - 85 views |
| [2022-10-17 17:13:30] |
| John - SC Support - Posts: 38786 |
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The issue is that you do not have any of the CME Group exchanges active. Therefore you have been getting your data from Rithmic, which is why it is missing pieces. You can activate the exchange(s) for which you need the real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 08:05:20] |
| User161462 - Posts: 8 |
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Thank you. I have activated the following : CME E-mini, For professionals and users without a trading account I have now full dataflow in the order book but I still have missing pieces in the chart. What else schall I do ? |
| [2022-10-18 11:01:55] |
| Sierra_Chart Engineering - Posts: 18841 |
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If there is missing data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-18 11:02:00
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| [2022-10-18 11:09:17] |
| User161462 - Posts: 8 |
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it worked. Thank you for your support. |
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