Support Board
Date/Time: Wed, 19 Mar 2025 07:32:56 +0000
Unable to Complete Install of Newest Version: MD5 File does not match
View Count: 1314
| [2022-10-11 14:56:08] |
| User415709 - Posts: 4 |
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Hello, I'm unable to complete the install of the latest version. I get an error saying "MD5 for file does not match. File:CrashReporter.exe" I clicked to send the log to you all. If you need additional items from me, please let me know. Thank you |
| [2022-10-11 15:57:51] |
| John - SC Support - Posts: 38782 |
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The problem is related to the following message: HTTPS connection ID:15 to download3.sierrachart.com:443 for request ID:15 (14) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host.
We do not know why you are getting these errors, but reboot your computer before doing the update and make sure Sierra Chart is not running when you do the update. If you have issues after this, please send us the log again and we will take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-11 16:43:55] |
| Sierra_Chart Engineering - Posts: 18840 |
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Try using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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