Support Board
Date/Time: Tue, 26 Nov 2024 16:33:03 +0000
Intraday Stock Data not updating (SPY)
View Count: 1337
| [2014-05-19 16:54:44] |
| graggy - Posts: 15 |
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I signed up for the SC real-time stock data. When I try to chart 1 Tick data for SPY, I get an initial fill into the chart of data that ends at 15 minutes before the current moment, and no ticks come in after that. However if I select the "Delete All Data and Download" menu item a batch of data (up to 15 minutes old) comes in and then again no real-time updates. The log for the first part of this process follows. Note especially the lines in bold. Software version: 1139 | 2014-05-19 12:38:38 Usage end date: 2014-12-15 | 2014-05-19 12:38:38 Enabled for: Advanced Features. | 2014-05-19 12:38:38 Enabled for: Sierra Chart Historical Data Service. | 2014-05-19 12:38:38 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-19 12:38:38 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-05-19 12:38:38 Enabled for: US EQUITIES exchanges. | 2014-05-19 12:38:38 Received 1 data feed usernames. | 2014-05-19 12:38:38 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-19 12:38:38 Active service: SC Exchange Data | 2014-05-19 12:38:38 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-19 12:38:38 2014-05-19 12:38:38 Local computer clock time | 2014-05-19 12:38:38 2014-05-19 16:38:38 GMT time | 2014-05-19 12:38:38 2014-05-19 12:38:38 Time zone adjusted time | 2014-05-19 12:38:38 Time difference to server time: 0 seconds. | 2014-05-19 12:38:38 Program path: E:\SC-1139-a\ | 2014-05-19 12:38:38 Data Files path: E:\SC-1139-a\Data\ | 2014-05-19 12:38:38 OS Version Number: 6.1 | 2014-05-19 12:38:38 Checking for new symbol settings for scbcd | 2014-05-19 12:38:38 Symbol settings are up-to-date for scbcd | 2014-05-19 12:38:38 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2014-05-19 12:38:40 Completed checking of 1 Intraday data files (*.scid). | 2014-05-19 12:38:40 Mapping SPY to SPY. Service code: equities.us | 2014-05-19 12:38:54 HD Request # 2 - Downloading Historical Daily chart data for SPY. Starting date: 2014-05-16. Service: scbcd | 2014-05-19 12:38:54 HD Request # 2 - Using user Barchart Historical data account. | 2014-05-19 12:38:54 HD Request # 2 - Requesting historical Daily data for SPY starting at 2014-05-15 | 2014-05-19 12:38:54 HD Request # 3 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2014-05-19 12:38:55 HD Request # 3 - Download start Date-Time: 2014-05-19 12:21:16.0 | 2014-05-19 12:38:55 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-05-19 12:38:55 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 12:38:55 The network socket is connected. | 2014-05-19 12:38:55 HD Request # 3 - Sending historical data logon request message. | 2014-05-19 12:38:55 HD Request # 2 - Receiving historical Daily data for SPY starting at 2014-05-15 | 2014-05-19 12:38:55 Writing historical Daily data for SPY to the file SPY.dly | 2014-05-19 12:38:55 HD Request # 2 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for SPY | 2014-05-19 12:38:55 HD Request # 2 - Daily download COMPLETE for SPY. Completion time: 1s | 2014-05-19 12:38:55 HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-05-19 12:21:16. Record interval: 0 . Symbol: SPY | 2014-05-19 12:38:55 HD Request # 3 - Decompressing data. | 2014-05-19 12:38:55 HD Request # 3 - Receiving Intraday data for SPY starting at 2014-05-19 12:21:44 | 2014-05-19 12:38:55 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-05-19 12:21:44 | 2014-05-19 12:38:55 HD Request # 3 - Historical data for SPY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:38:55 Socket has been shutdown and closed. | 2014-05-19 12:38:55 The network socket for historical data has been closed. | 2014-05-19 12:38:55 HD Request # 3 - Received 88 records from 2014-05-19 12:21:44 to 2014-05-19 12:23:06 (82.0 seconds) and wrote 88 records for SPY | 2014-05-19 12:38:55 HD Request # 3 - Intraday download COMPLETE for SPY. Completion time: 0s | 2014-05-19 12:38:55 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-05-19 12:39:11 SC Exchange Data: Connected. | 2014-05-19 12:39:11 Mapping SPY to SPY. Service code: equities.us | 2014-05-19 12:39:11 SC Exchange Data - Starting real-time market data updates for: SPY | 2014-05-19 12:39:11 Using username 0 | 2014-05-19 12:39:11 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 12:39:11 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 12:39:11 HD Request # 4 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2014-05-19 12:39:11 HD Request # 4 - Download start Date-Time: 2014-05-19 12:23:06.0 | 2014-05-19 12:39:11 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2014-05-19 12:39:11 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 12:39:11 The network socket is connected. | 2014-05-19 12:39:11 HD Request # 4 - Sending historical data logon request message. | 2014-05-19 12:39:11 HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-05-19 12:23:06. Record interval: 0 . Symbol: SPY | 2014-05-19 12:39:12 HD Request # 4 - Decompressing data. | 2014-05-19 12:39:12 HD Request # 4 - Receiving Intraday data for SPY starting at 2014-05-19 12:23:06 | 2014-05-19 12:39:12 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-05-19 12:23:15 | 2014-05-19 12:39:12 Socket has been shutdown and closed. | 2014-05-19 12:39:12 The network socket for historical data has been closed. | 2014-05-19 12:39:12 HD Request # 4 - Received 130 records from 2014-05-19 12:23:06 to 2014-05-19 12:24:12 (66.0 seconds) and wrote 129 records for SPY | 2014-05-19 12:39:12 HD Request # 4 - Intraday download COMPLETE for SPY. Completion time: 1s | 2014-05-19 12:39:12 Real-time Intraday chart data file updates started for SPY | 2014-05-19 12:39:12 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 12:39:32 Socket has been shutdown and closed. | 2014-05-19 12:39:32 SC Exchange Data: Disconnected from the server. | 2014-05-19 12:39:32 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 12:39:32 Using username 0 | 2014-05-19 12:39:34 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 10047 | 2014-05-19 12:39:34 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 12:39:34 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 12:39:55 Socket has been shutdown and closed. | 2014-05-19 12:39:55 SC Exchange Data: Disconnected from the server. | 2014-05-19 12:39:55 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 12:39:55 Using username 0 | 2014-05-19 12:39:57 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 12:39:57 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 12:39:57 |
| [2014-05-19 20:50:04] |
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Both the streaming real-time and delayed historical data issues are both now resolved. Let us know if there is any further problem. We do apologize for the delay with responding, but these issues were being worked on and we were aware of them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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