Support Board
Date/Time: Tue, 18 Mar 2025 22:20:03 +0000
Scale In
View Count: 883
| [2022-09-26 19:40:05] |
| User190501 - Posts: 98 |
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Hi Support, I issue a simple order with attached stop and attached target, and enable scale-in and scale-out. The scale-in and scale-out works at the start and then stops working completely though the same settings on the trade window of the chart. - Kindly advise after checking the image. |
 2022-09-26 15_33_32-Sierra Chart 2419 DowJones Rithmic Dire.png / V - Attached On 2022-09-26 19:38:29 UTC - Size: 101.86 KB - 221 views |
| [2022-09-26 21:55:55] |
| John - SC Support - Posts: 38778 |
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From what we are seeing we do not see any Attached Orders that were placed with the Sell position you have open. There is the Buy Limit at 29308, but this looks like it was placed separately as an individual order and the other Sell Limit/Stop orders are attached orders associated with that Buy Limit. Given what we see, we do not see anything wrong, unless our analysis above is incorrect, in which case we would need to know how you got to this particular situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-27 03:33:16] |
| User190501 - Posts: 98 |
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<<<From what we are seeing we do not see any Attached Orders that were placed with the Sell position you have open>>> The open position is +3 -- This is a long position not a short as you stated ... <<<Sell Limit/Stop orders are attached orders associated with that Buy Limit.>> Sell Limit/Stop of 2 and 1 are attached orders and they are open with the current +3 order -- As you see there is no scale-in , as if the scale in was taking place successfully , you will see a sum of sell limit/stop of total 3 at the same levels. Kindly let me know if you need any clarification |
| 2022-09-26 23_26_59-Download.php (1818×954).png / V - Attached On 2022-09-27 03:28:46 UTC - Size: 110.18 KB - 146 views |
| [2022-09-27 09:55:55] |
| Sierra_Chart Engineering - Posts: 18825 |
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It is impossible for us to analyze this from the screenshot. There are just too many variables involved, and we have no idea how you have gotten to that order and position configuration. Scale In and Scale Out work properly and in a very definite manner: Attached Orders: Scaling In Attached Orders: Scaling Out Review the instructions again and see where there may be a problem. Do testing only in Trade Simulation mode: Trade Simulation Do not use Rithmic. And see if you can reproduce the problem. If you cannot reproduce it in Simulation Mode there may be a problem with how the external trading service is handling the orders. Also make sure you have set these options on the correct Trade Window. Maybe you have set them on the wrong Trade Window: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-27 09:56:21
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