Support Board
Date/Time: Tue, 18 Mar 2025 17:40:38 +0000
URGENT - IN OPEN TRADE and time and sales / data blank(no candle sticks or market profile)
View Count: 390
| [2022-09-18 05:58:32] |
| User575910 - Posts: 16 |
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Hi - I'm having issues with MESU22 whereby there are no real time candle sticks, market profile data or time and sales for the US open on the 16/09/2022. I have not had an issue prior to this and it was working during the pre-market and have paid my monthly fees so I'm really not sure what the issue is. I'm connected to the data feed but I'm not receiving data (order flow) and am in an OPEN trade. I'll try disconnecting and reconnecting the data feed tomorrow (during pre-market) but any assistance would be very much appreciated as soon as possible. I've also logged out of the SC and back into the chart and nothing is showing. I'm confused because I have not changed any settings or anything like that and have recently paid my monthly chart fees and Denali fees. If I add a stop loss order to the market on the 19/09/2022 will that be active?? Thank you Dean |
| [2022-09-18 06:42:32] |
| Sierra_Chart Engineering - Posts: 18824 |
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This contract is no longer trading: MESU22 Refer to: Futures Chart Not Updating or Not Updating Frequently and am in an OPEN trade. This trade would have cash settled. You need to check with your broker.It will be rejected!: If I add a stop loss order to the market on the 19/09/2022 will that be active?? You need to understand what it is you are trading and also contact your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-18 07:45:24
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| [2022-09-18 23:57:53] |
| User575910 - Posts: 16 |
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Ok, yes I do understand what it is I am trading but was not aware of the rollover date. Thank you
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