Login Page - Create Account

Support Board


Date/Time: Mon, 17 Mar 2025 12:15:33 +0000



Can't connect to the data

View Count: 374

[2022-09-03 19:05:00]
ilhan inal - Posts: 1
Hello,

my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India". The interesting part is that I can connect to "SC Data - All Services"
but then I can't receive the data correctly. Even though I open the symbols correctly my DOM doesn't even show data, even if it does on some of them it's still buggy and inconsistent.
I have tried blocking my firewall and several settings in the software itself. I have no idea how to fix it. Two message logs:

DATA FEEDS

Software version: 2363 64-bit | 2022-09-03 18:44:29.129
Primary Thread ID: 17984 | 2022-09-03 18:44:29.129
Usage end date: 2022-09-16 | 2022-09-03 18:44:29.129
Enabled for: Advanced Features 2. | 2022-09-03 18:44:29.129
Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:44:29.129
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:44:29.129
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:44:29.129
Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:44:29.129
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:44:29.129
Current selected Data/Trading service: Global Data Feeds India - DTC | 2022-09-03 18:44:29.129
Custom symbol settings values: enabled | 2022-09-03 18:44:29.129
Chart Update Interval: 500 | 2022-09-03 18:44:29.129
Intraday Data Storage Time Unit: 1 | 2022-09-03 18:44:29.129
Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:44:29.129
2022-09-03 18:44:29 Local computer time in UTC | 2022-09-03 18:44:29.129
2022-09-03 18:44:29 Local computer time in SC Time Zone | 2022-09-03 18:44:29.129
2022-09-03 18:13:42 Server time in UTC | 2022-09-03 18:44:29.129
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-03 18:44:29.129
Program path: C:\SierraChart\ | 2022-09-03 18:44:29.129
Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:44:29.129
OS Version Number: 10.0 | 2022-09-03 18:44:29.129
Locale Setting: C | 2022-09-03 18:44:29.129
DLLs: UserContributedStudies_64.dll | 2022-09-03 18:44:29.129
Allowed protected custom studies: | 2022-09-03 18:44:29.129


Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:40.526
DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:40.526
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:40.526
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:40.526
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:42.578 *
DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:42.578
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:42.578
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.578
DTC Client socket (1) | Closed. | 2022-09-03 18:44:42.578
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:42.581
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:42.581
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.581

Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:44.585
DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:44.585
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:44.585
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:44.585
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:46.617 *
DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:46.617
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:46.617
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.617
DTC Client socket (1) | Closed. | 2022-09-03 18:44:46.617
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:46.630
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:46.630
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.630
File >> Disconnect selected. | 2022-09-03 18:44:47.408
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:47.408
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:47.408

IQFEED

IQFeed | Connecting. | 2022-09-03 18:47:50.134
IQFeed | Starting interface software. | 2022-09-03 18:47:50.134
IQFeed | Error starting IQ Feed interface software. RunFileUnderOS returned error. | 2022-09-03 18:47:50.135 *
IQFeed | Failed to look up the port number for the Admin connection. Using default port. | 2022-09-03 18:47:50.135 *
IQFeed | Connecting to Admin port 9300 | 2022-09-03 18:47:50.135
Socket (1) | Creating socket. | 2022-09-03 18:47:50.135
Socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:47:50.135
Socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:47:50.135
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:47:52.169 *
Socket (1) | CloseSocket call. | 2022-09-03 18:47:52.169
IQFeed | Disconnected from Admin port. | 2022-09-03 18:47:52.169
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:47:52.169
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.169
Socket (1) | Closed. | 2022-09-03 18:47:52.169
Socket (0) | CloseSocket call. | 2022-09-03 18:47:52.177
IQFeed | Disconnected. | 2022-09-03 18:47:52.177
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.177
File >> Disconnect selected. | 2022-09-03 18:47:53.391
IQFeed | Disconnected. | 2022-09-03 18:47:53.391






MESSAGE LOG ON SC DATA WHEN I OPEN THE SYMBOL IN DOM AND ITS BROKEN


Software version: 2363 64-bit | 2022-09-03 18:57:31.601
Primary Thread ID: 15292 | 2022-09-03 18:57:31.601
Usage end date: 2022-09-16 | 2022-09-03 18:57:31.601
Enabled for: Advanced Features 2. | 2022-09-03 18:57:31.601
Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:57:31.601
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:57:31.601
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:57:31.601
Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:57:31.601
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:57:31.601
Current selected Data/Trading service: SC Data - All Services | 2022-09-03 18:57:31.601
Custom symbol settings values: enabled | 2022-09-03 18:57:31.601
Chart Update Interval: 500 | 2022-09-03 18:57:31.601
Intraday Data Storage Time Unit: 1 | 2022-09-03 18:57:31.601
Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:57:31.601
2022-09-03 18:57:31 Local computer time in UTC | 2022-09-03 18:57:31.601
2022-09-03 18:57:31 Local computer time in SC Time Zone | 2022-09-03 18:57:31.601
2022-09-03 18:57:14 Server time in UTC | 2022-09-03 18:57:31.601
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-03 18:57:31.601
Program path: C:\SierraChart\ | 2022-09-03 18:57:31.601
Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:57:31.601
OS Version Number: 10.0 | 2022-09-03 18:57:31.601
Locale Setting: C | 2022-09-03 18:57:31.601
DLLs: UserContributedStudies_64.dll | 2022-09-03 18:57:31.601
Allowed protected custom studies: | 2022-09-03 18:57:31.601

AUDCAD #1 | Reloading chart. | 2022-09-03 18:57:39.589
AUDCAD #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-03 18:57:39.589
Using Bid/Ask average for last trade price for AUDCAD | 2022-09-03 18:57:40.081
Using symbol data fast lookup vector | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Starting real-time market data updates for: AUDCAD. ID: 1 Service code: fxcm | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Requesting security definition data for: AUDCAD. ID: 1 | 2022-09-03 18:57:40.082
Starting DelayedDownloadMonitoringTimer | 2022-09-03 18:57:40.082
Starting HDTimeoutTimer | 2022-09-03 18:57:40.082
Added historical Intraday data request for AUDCAD to the queue. | 2022-09-03 18:57:40.082
Intraday data recording state for symbol AUDCAD is set to download 'Pending'. | 2022-09-03 18:57:40.082
Triggering next historical data download in queue. | 2022-09-03 18:57:40.082
DTC Client socket (1) | Creating socket. | 2022-09-03 18:57:40.082
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:57:40.082
DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:40.082
Delaying start of download for AUDCAD | 2022-09-03 18:57:40.084
SC DTC Data with Market Depth | Network connection to server complete. | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Starting socket receive thread. | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:40.412
SC DTC Data with Market Depth | Sending logon request message. | 2022-09-03 18:57:40.412
Requesting market depth updates for: AUDCAD if supported. | 2022-09-03 18:57:40.941
Separate subscription for market depth updates not supported. AUDCAD | 2022-09-03 18:57:40.941
SC DTC Data with Market Depth | Received logon response. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Successfully connected. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Trading is not supported. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: AUDCAD. Market Depth data restarted. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Received security definition for symbol AUDCAD | 2022-09-03 18:57:41.447
HD Request # 1 | Downloading Intraday chart data for AUDCAD to the file AUDCAD.scid. Service: fxcm | 2022-09-03 18:57:46.083
HD Request # 1 | Download start date-time: 2022-09-02 20:59:01.000000. File last date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:46.083
HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2022-09-03 18:57:46.083
Socket (2) | Creating socket. | 2022-09-03 18:57:46.083
Socket (2) | New receive buffer size: 5242880 | 2022-09-03 18:57:46.083
Socket (2) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:46.083
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:46.415
HD Request # 1 | Sending historical data logon request message. | 2022-09-03 18:57:46.415
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-02 20:59:01. Record interval: 1. Symbol: AUDCAD | 2022-09-03 18:57:47.093
HD Request # 1 | Decompressing data. | 2022-09-03 18:57:47.252
HD Request # 1 | Receiving Intraday data for AUDCAD starting at 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.252
Socket (2) | CloseSocket call. | 2022-09-03 18:57:47.253
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-03 18:57:47.253
Historical data download thread signaled to stop. | 2022-09-03 18:57:47.253
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.253
HD Request # 1 | Received 1 Intraday data record from 2022-09-02 20:59:01.085000 to 2022-09-02 20:59:01.085000 (0.0 seconds) and wrote 1 record for AUDCAD | 2022-09-03 18:57:47.253
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.257
HD Request # 1 | Completion time: 1s | 2022-09-03 18:57:47.257
HD Request # 1 | Intraday data download complete for AUDCAD. Unique request ID: 1 | 2022-09-03 18:57:47.257
Removing historical data download ID 1. | 2022-09-03 18:57:47.257
Real-time Intraday chart data file updates started for AUDCAD | 2022-09-03 18:57:47.257
Opened cached Intraday file: C:\SierraChart\Data\AUDCAD.scid. Thread ID: 15292 | 2022-09-03 18:57:47.257
Intraday chart data file opened for AUDCAD | 2022-09-03 18:57:47.257
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-03 18:57:47.257

Triggering next historical data download in queue. | 2022-09-03 18:57:47.257
No download requests in the queue to start downloads for. | 2022-09-03 18:57:47.257
Socket (2) | Socket gracefully closed by remote side. | 2022-09-03 18:57:47.409
Socket (2) | Closed. | 2022-09-03 18:57:47.409


I have added the photo of the broken DOM as an attachment. I am using an older version in order to open an older chartbook. I am having the same problem on the newer version.
I will definitely subscribe for data later on but I have to fix this first.

Thanks in advance
imagesierraDOM.jpg / V - Attached On 2022-09-03 18:59:45 UTC - Size: 362.8 KB - 117 views
Attachment Deleted.
[2022-09-03 22:04:32]
Sierra_Chart Engineering - Posts: 18805
We do not understand this:
I have added the photo of the broken DOM as an attachment.

What is the exact issue?

For market depth data you need to use futures symbols. Use the Delayed Exchange Data Feed:
Delayed Exchange Data Feed

Makes sense you are not able to connect to these services if you have not subscribed to them. They are external services with separate software to be able to connect to them:
my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India".

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-03 22:05:09

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account