Support Board
Date/Time: Mon, 17 Mar 2025 11:35:07 +0000
The software is not working for me, what should I do?
View Count: 351
| [2022-09-01 19:53:01] |
| Yossef Haim Ben Eliyahu - Posts: 1 |
|
DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-09-01 18:27:49.319 * Reading Internal Order ID file. | 2022-09-01 18:27:49.319 Reading Trade Orders file. | 2022-09-01 18:27:49.386 Reading Trade Positions file. | 2022-09-01 18:27:49.386 Reading Trade Account Data files. | 2022-09-01 18:27:49.386 Software version: 2431 64-bit | 2022-09-01 18:27:49.401 Primary Thread ID: 5492 | 2022-09-01 18:27:49.401 Usage end date: 2022-09-15 | 2022-09-01 18:27:49.401 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2022-09-01 18:27:49.401 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2022-09-01 18:27:49.401 * Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-01 18:27:49.401 Current selected Data/Trading service: SC Data - All Services | 2022-09-01 18:27:49.401 Custom symbol settings values: enabled | 2022-09-01 18:27:49.401 Chart Update Interval: 500 | 2022-09-01 18:27:49.401 Intraday Data Storage Time Unit: 1 | 2022-09-01 18:27:49.401 Time Zone: +00:00:00 (UTC+00) | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Local computer time in UTC | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Local computer time in SC Time Zone | 2022-09-01 18:27:49.401 2022-09-01 18:27:49 Server time in UTC | 2022-09-01 18:27:49.401 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-01 18:27:49.401 Program path: C:\SierraChart\ | 2022-09-01 18:27:49.401 Data Files path: C:\SierraChart\Data\ | 2022-09-01 18:27:49.401 OS Version Number: 10.0 | 2022-09-01 18:27:49.402 Locale Setting: C | 2022-09-01 18:27:49.402 DLLs: UserContributedStudies_64.dll | 2022-09-01 18:27:49.402 Allowed protected custom studies: | 2022-09-01 18:27:49.402 Crash reporter started: true | 2022-09-01 18:27:49.402 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-01 18:27:49.416 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-01 18:27:49.436 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-01 18:27:49.452 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-01 18:27:49.452 Received 5 login tokens. | 2022-09-01 18:27:50.207 Symbol settings MD5 received. Request ID: 1. | 2022-09-01 18:27:51.580 Symbol settings are up-to-date for scdataallservices. | 2022-09-01 18:27:51.580 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-09-01 18:27:53.955 XAUUSD 1 Min #1 | Reloading chart. | 2022-09-01 18:27:53.986 XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:54.002 US30 1 Min #3 | Reloading chart. | 2022-09-01 18:27:54.018 USOil 1 Min #4 | Reloading chart. | 2022-09-01 18:27:54.033 ESU22-CME 1 Min #5 | Reloading chart. | 2022-09-01 18:27:54.056 SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:54.065 EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:54.074 EURUSD 5 Min #8 | Reloading chart. | 2022-09-01 18:27:54.081 ESU22-CME #9 | Reloading chart. | 2022-09-01 18:27:54.088 ESU22-CME 1 Min #10 | Reloading chart. | 2022-09-01 18:27:54.263 AAPL-NQTV 5 Min #11 | Reloading chart. | 2022-09-01 18:27:54.271 XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2022-09-01 18:27:54.320 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:54.321 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2022-09-01 18:27:54.323 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2022-09-01 18:27:54.324 ESU22-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.326 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:54.329 EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2022-09-01 18:27:54.331 ESU22-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.333 ESU22-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.339 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2022-09-01 18:27:54.341 Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.504 Starting HDTimeoutTimer | 2022-09-01 18:27:54.504 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. | 2022-09-01 18:27:54.504 Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.505 Using Bid/Ask average for last trade price for XAUUSD | 2022-09-01 18:27:54.505 Using symbol data fast lookup vector | 2022-09-01 18:27:54.505 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.506 * Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.506 Starting HDTimeoutTimer | 2022-09-01 18:27:54.507 Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.507 Historical data download ID 2 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.507 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.519 * Using Bid/Ask average for last trade price for US30 | 2022-09-01 18:27:54.519 Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data. | 2022-09-01 18:27:54.520 Historical data download ID 3 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.520 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.550 * Using Bid/Ask average for last trade price for USOil | 2022-09-01 18:27:54.550 Historical data service client indicated that downloads are not enabled. Symbol: USOil. Data Type: Intraday data. | 2022-09-01 18:27:54.551 Historical data download ID 4 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.551 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.582 * Using Bid/Ask average for last trade price for EURUSD | 2022-09-01 18:27:54.582 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.582 Historical data download ID 5 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.582 Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. | 2022-09-01 18:27:54.584 Historical data download ID 6 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.584 Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data. | 2022-09-01 18:27:54.596 Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.596 Using Bid/Ask average for last trade price for SPX500 | 2022-09-01 18:27:54.597 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.601 * Historical data service client indicated that downloads are not enabled. Symbol: ESU22-CME. Data Type: Intraday data. | 2022-09-01 18:27:54.602 Historical data download ID 8 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.602 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.612 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.783 * Historical data service client indicated that downloads are not enabled. Symbol: AAPL-NQTV. Data Type: Intraday data. | 2022-09-01 18:27:54.784 Historical data download ID 9 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.784 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.786 * XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:55.020 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:55.034 EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:55.083 SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:55.102 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:55.120 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:56.313 * |
| [2022-09-01 20:47:47] |
| Sierra_Chart Engineering - Posts: 18805 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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