Support Board
Date/Time: Sun, 24 Nov 2024 11:48:51 +0000
Connected to Data Feed but not seeing any data
View Count: 499
| [2022-09-01 01:17:22] |
| User643426 - Posts: 127 |
|
I'm connected to the data feed and have sufficient funds in my account but I'm not seeing any data. Could you please tell me why?
|
| [2022-09-01 16:20:27] |
| John - SC Support - Posts: 36238 |
|
Everything on your account looks good. The first thing we want you to do is to select Edit >> Translate Symbols to Current Service to ensure that you have the correct symbols for the trading service you have selected. If that does not work, then we need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 20:47:22] |
| User643426 - Posts: 127 |
|
Hi John, I have Teton order routing and would like Sierra Chart to place a 20% limit loss on my accounts. I know there is the Global Profit/Loss Management feature where you can set a Daily Net Loss amount but that can be disabled. I would greatly appreciate if Sierra Chart/Teton Order Routing would place a 20% limit loss on my account so that when it is hit, I can no longer trade for the day. Thank you. |
| [2024-06-07 21:19:53] |
| John - SC Support - Posts: 36238 |
|
You need to check with your broker to see if they can do this for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 21:22:20] |
| User643426 - Posts: 127 |
|
My broker won't do it. Can Sierra Chart please do it for me?
|
| [2024-06-07 21:22:59] |
| User643426 - Posts: 127 |
|
I will pay a fee if needed. It is very important for me to have that.
|
| [2024-06-07 21:35:57] |
| John - SC Support - Posts: 36238 |
|
As we stated in the other thread - this is not something we can do. The control over this is with the brokers, and it is their choice to implement it or not. I am sorry that there is nothing we can do for this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-07 22:31:18] |
| Sierra_Chart Engineering - Posts: 17154 |
|
You are able to control this with Teton order routing but not as a percentage but a fixed amount: I have Teton order routing and would like Sierra Chart to place a 20% limit loss on my accounts.
Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: