Support Board
Date/Time: Fri, 18 Jul 2025 23:00:06 +0000
Denali exchange data feed is not renewing
View Count: 367
| [2022-09-01 00:02:22] |
| User447431 - Posts: 29 |
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Hi.. I subscribed for "CME with Market Depth for nonprofessional Trading accounts" ~11 usd/month but im not receiving the data feed, tried to click on Deactivate then Activate but didnt work.. sierra chart is updated to last version, what should I do?
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 Capturar.JPG / V - Attached On 2022-08-31 23:59:36 UTC - Size: 98.1 KB - 112 views |
| [2022-09-01 00:32:55] |
| John - SC Support - Posts: 40963 |
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Everything on your account looks good, so there is nothing there for which you would not be getting the real-time data. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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