Support Board
Date/Time: Wed, 02 Jul 2025 10:19:46 +0000
Denali exchange data feed is not renewing
View Count: 359
| [2022-09-01 00:02:22] |
| User447431 - Posts: 29 |
|
Hi.. I subscribed for "CME with Market Depth for nonprofessional Trading accounts" ~11 usd/month but im not receiving the data feed, tried to click on Deactivate then Activate but didnt work.. sierra chart is updated to last version, what should I do?
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 Capturar.JPG / V - Attached On 2022-08-31 23:59:36 UTC - Size: 98.1 KB - 112 views |
| [2022-09-01 00:32:55] |
| John - SC Support - Posts: 40702 |
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Everything on your account looks good, so there is nothing there for which you would not be getting the real-time data. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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