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Date/Time: Mon, 17 Mar 2025 11:35:06 +0000



Denali exchange data feed is not renewing

View Count: 311

[2022-09-01 00:02:22]
User447431 - Posts: 29
Hi.. I subscribed for "CME with Market Depth for nonprofessional Trading accounts" ~11 usd/month but im not receiving the data feed, tried to click on Deactivate then Activate but didnt work.. sierra chart is updated to last version, what should I do?
imageCapturar.JPG / V - Attached On 2022-08-31 23:59:36 UTC - Size: 98.1 KB - 97 views
[2022-09-01 00:32:55]
John - SC Support - Posts: 38678
Everything on your account looks good, so there is nothing there for which you would not be getting the real-time data.

Please follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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