Support Board
Date/Time: Mon, 17 Mar 2025 11:35:05 +0000
live trading account balance doesn't display
View Count: 436
| [2022-08-30 18:00:47] |
| User341960 - Posts: 5 |
|
In place of the normal live trading account balance display is the string of numbers that appears when simulated trading is selected. I have followed the "Global Settings>Data/Trade Service Settings>Current Selected Service>Trading Evaluator [trading}" procedure to the point at which it stops. "Current Selected Service" is reset to "SC Data-All Services". My trading account is AMP: my account is in good standing. The "verified trading account ending date" on my Account Control Panel" is 2022-08-23. I would be very grateful for your assistance with this issue. Dean Caldwell |
| [2022-08-30 18:20:49] |
| John - SC Support - Posts: 38678 |
|
You state the following: "Current Selected Service" is reset to "SC Data-All Services".
Since your service is set to SC Data - All Services, you will not get your live trading account balance, as you are not connected to your live trading account. This is also true for the Trading Evaluator service we offer. If you want to be connected to the Trading Evaluator, then follow the instructions at the following link, noting step #3 in particular: Simulated Futures Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-31 19:30:41] |
| User341960 - Posts: 5 |
|
How do I get connected back to my live trading account at AMP? I don't see any "help" references to it
|
| [2022-08-31 20:41:48] |
| Sierra_Chart Engineering - Posts: 18805 |
|
You need to follow the CQG set up instructions in this case: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: