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Date/Time: Sun, 16 Mar 2025 21:45:52 +0000



All paid up... Still No Data Plz Advise

View Count: 377

[2022-08-22 16:45:16]
User429065 - Posts: 128
All paid up and downloaded the latest version... still no data! Connected to broker and confirmed via "Rithmic Direct" for order-only data but still not getting Sierra Chart historical data. Control Panel says all paid up just as before. See attached "Historical Download error Logon Denied".
I initially directed this request to account support but got a message saying to post it to the support board. Plz advise... thank you very much!
imageData Error.JPG / V - Attached On 2022-08-22 16:45:01 UTC - Size: 98.43 KB - 110 views
[2022-08-22 17:06:12]
Sierra_Chart Engineering - Posts: 18799
Activate the exchanges you need here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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