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Date/Time: Sun, 16 Mar 2025 19:15:36 +0000



I need a refund for the Service package 10 I just purchased, I cannot use it

View Count: 644

[2022-08-19 15:32:15]
User247439 - Posts: 12
I do not have an eligible trading account in order to use the service package, thought sierra charts was a simple charting software but you are not, way too many requirements for your service
[2022-08-19 16:03:49]
Sierra_Chart Engineering - Posts: 18799
thought sierra charts was a simple charting software but you are not, way too many requirements for your service
No, this is not true. Are you referring to accessing real-time futures data from CME Group?

Refer to:
Is Historical and Real-time Futures Data Included?

And:
Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy

In any case we can do a refund but we want to understand what your requirements are and see how we can help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-19 16:04:35
[2022-08-19 21:08:43]
User247439 - Posts: 12
I would like a refund anyways everything is too difficult to do
[2022-08-20 09:47:49]
Sierra_Chart Engineering - Posts: 18799
Yes the CME makes that very difficult. The refund will be done on Monday.

You do have access to delayed streaming data without any difficulty:
Delayed Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-20 09:48:26
[2022-08-23 18:48:25]
User247439 - Posts: 12
My refund has not come through yet, I would love to see a status report on that.
[2022-08-23 19:11:18]
Sierra_Chart Engineering - Posts: 18799
We apologize for this. There was a misunderstanding related to the type of refund to be done. We will take care of it now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-23 19:11:56
[2022-08-23 20:40:16]
User247439 - Posts: 12
can I get confirmation when it is finished?
[2022-08-23 20:44:20]
Sierra_Chart Engineering - Posts: 18799
Yes we can see that it has been done. The refund was done back through the Stripe payment method.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-23 20:56:49]
User247439 - Posts: 12
I have not received it
[2022-08-23 22:00:00]
Sierra_Chart Engineering - Posts: 18799
How are you making that determination? Where are you looking?

You should allow several days, to see the credit back to your bank account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-23 22:00:11

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