Support Board
Date/Time: Sun, 16 Mar 2025 21:41:06 +0000
I need a refund for the Service package 10 I just purchased, I cannot use it
View Count: 646
[2022-08-19 15:32:15] |
User247439 - Posts: 12 |
I do not have an eligible trading account in order to use the service package, thought sierra charts was a simple charting software but you are not, way too many requirements for your service
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[2022-08-19 16:03:49] |
Sierra_Chart Engineering - Posts: 18799 |
thought sierra charts was a simple charting software but you are not, way too many requirements for your service No, this is not true. Are you referring to accessing real-time futures data from CME Group?Refer to: Is Historical and Real-time Futures Data Included? And: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy In any case we can do a refund but we want to understand what your requirements are and see how we can help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-19 16:04:35
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[2022-08-19 21:08:43] |
User247439 - Posts: 12 |
I would like a refund anyways everything is too difficult to do
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[2022-08-20 09:47:49] |
Sierra_Chart Engineering - Posts: 18799 |
Yes the CME makes that very difficult. The refund will be done on Monday. You do have access to delayed streaming data without any difficulty: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-20 09:48:26
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[2022-08-23 18:48:25] |
User247439 - Posts: 12 |
My refund has not come through yet, I would love to see a status report on that.
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[2022-08-23 19:11:18] |
Sierra_Chart Engineering - Posts: 18799 |
We apologize for this. There was a misunderstanding related to the type of refund to be done. We will take care of it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 19:11:56
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[2022-08-23 20:40:16] |
User247439 - Posts: 12 |
can I get confirmation when it is finished?
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[2022-08-23 20:44:20] |
Sierra_Chart Engineering - Posts: 18799 |
Yes we can see that it has been done. The refund was done back through the Stripe payment method.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-08-23 20:56:49] |
User247439 - Posts: 12 |
I have not received it
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[2022-08-23 22:00:00] |
Sierra_Chart Engineering - Posts: 18799 |
How are you making that determination? Where are you looking? You should allow several days, to see the credit back to your bank account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 22:00:11
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