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Date/Time: Sun, 16 Mar 2025 19:15:36 +0000

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I need a refund for the Service package 10 I just purchased, I cannot use it

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[2022-08-19 15:32:15] #1 [Go To First Post]
User247439 - Posts: 12
I do not have an eligible trading account in order to use the service package, thought sierra charts was a simple charting software but you are not, way too many requirements for your service

[2022-08-19 16:03:49] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18799
thought sierra charts was a simple charting software but you are not, way too many requirements for your service No, this is not true. Are you referring to accessing real-time futures data from CME Group? Refer to: Is Historical and Real-time Futures Data Included? And: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy In any case we can do a refund but we want to understand what your requirements are and see how we can help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-19 16:04:35

[2022-08-19 21:08:43] #3 [Go To First Post]
User247439 - Posts: 12
I would like a refund anyways everything is too difficult to do

[2022-08-20 09:47:49] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18799
Yes the CME makes that very difficult. The refund will be done on Monday. You do have access to delayed streaming data without any difficulty: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-20 09:48:26

[2022-08-23 18:48:25] #5 [Go To First Post]
User247439 - Posts: 12
My refund has not come through yet, I would love to see a status report on that.

[2022-08-23 19:11:18] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18799
We apologize for this. There was a misunderstanding related to the type of refund to be done. We will take care of it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 19:11:56

[2022-08-23 20:40:16] #7 [Go To First Post]
User247439 - Posts: 12
can I get confirmation when it is finished?

[2022-08-23 20:44:20] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18799
Yes we can see that it has been done. The refund was done back through the Stripe payment method. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-23 20:56:49] #9 [Go To First Post]
User247439 - Posts: 12
I have not received it

[2022-08-23 22:00:00] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 18799
How are you making that determination? Where are you looking? You should allow several days, to see the credit back to your bank account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 22:00:11

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