Support Board
Date/Time: Sun, 16 Mar 2025 14:11:09 +0000
Change from package 3 with CQG to package 10 with Tetron
View Count: 446
| [2022-08-15 20:23:15] |
| User870897 - Posts: 5 |
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I have over 80 days left with the package 3 (includes a 20% discount) and CQG Data service. What do I need to do to move to Package 10 (include a 20 or 30% discount) with the Denali Exchange Data Feed and enabled for Teton order routing. What is the cost of Denali Exchange and Teton Order routing over and above the regular $36 per mont for package 10. Looking to change beginning of September. |
 2022-08-15 16h17m07 Account Control Panel - Sierra Chart.jpg / V - Attached On 2022-08-15 20:22:06 UTC - Size: 27.76 KB - 138 views 2022-08-15 16h22m11 Sierra Chart Teton Order Routing Servic.jpg / V - Attached On 2022-08-15 20:22:36 UTC - Size: 17.17 KB - 133 views |
| [2022-08-15 21:57:03] |
| John - SC Support - Posts: 38678 |
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To change your package follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. The only additional cost over and above the package cost, is the cost for the exchange(s) for which you need data. This can range from $1.50 to $33.00 for the CME Group data, depending on what exchanges within the CME Group you need and whether or not you need Market Depth data. When you go through the Setup Instructions for the Teton Order Routing Service, you will setup the Denali Exchange Data feed at Step #5. You will find the setup instructions here: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-16 12:57:26] |
| User870897 - Posts: 5 |
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And what happens to the 80 days left for package 3 that I already paid? Do I loose the balance by changing package?
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| [2022-08-16 14:06:15] |
| Sierra_Chart Engineering - Posts: 18797 |
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It remains but there is an adjustment made to the number of days remaining: When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.
When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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