Support Board
Date/Time: Sun, 16 Mar 2025 15:25:47 +0000
Service Package 11 with Rithmic
View Count: 677
| [2022-08-15 18:27:17] |
| User366885 - Posts: 4 |
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Hello, I am currently using SC with the denali feed for market data. I have an AMP account to prove my status as non professional. I signed up for a Leeloo Evaluation Account which uses Rithmic, but have problems connecting to it. I can log in to Rithmic Trader Pro, so the Account should be working, but when connecting through SC I get following error message: "Rithmic Direct - DTC | Logon error received from server: permission denied" I followed all the steps written on this page Rithmic Trading Platform Service and also my setting for "Allow Support for Sierra Chart Data Feeds" is on "yes". I already messaged the Leeloo Support, but they say the problem shouldn't be on their side since I can log onto the Rithmic Trader Pro with no problem. Maybe you can help me what I am missing. |
| [2022-08-15 18:39:11] |
| John - SC Support - Posts: 38678 |
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Make sure your Username and Password to connect to Rithmic are not 32 characters or longer. This definitely causes a problem for us. Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 18:47:06] |
| User366885 - Posts: 4 |
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Thanks for the quick response. That is not the case, ID and password are shorter than 32 characters. |
| [2022-08-15 18:55:20] |
| John - SC Support - Posts: 38678 |
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Then the only other option is that the Username or Password are not being entered correctly in the Data/Trade Service Settings. Keep in mind that you can view your password when you enter it by selecting the button for [show] when you are entering the password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 19:40:27] |
| User366885 - Posts: 4 |
|
Okay, I found the error. I chose the Leeloo Trading Server, but had to choose a Rithmic Paper Trading Server. Thank you for the help! |
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