Support Board
Date/Time: Sun, 16 Mar 2025 17:55:30 +0000
Failed to Load Symbol Data
View Count: 530
| [2022-08-11 00:47:23] |
| six steps - Posts: 44 |
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I am trying to load the Japanese Yen U contract for the CME to my chartbook, but it just stays on the loading screen. Any help you can provide is greatly appreciated. Thanks |
 symbol error.PNG / V - Attached On 2022-08-11 00:45:49 UTC - Size: 135.43 KB - 99 views symbol error2.PNG / V - Attached On 2022-08-11 00:45:56 UTC - Size: 60.99 KB - 107 views |
| [2022-08-11 06:50:00] |
| Sierra_Chart Engineering - Posts: 18797 |
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Open a new separate chart for that symbol without any studies and not change the symbol of an existing chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-11 18:16:20] |
| six steps - Posts: 44 |
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Could you please share any information you have for making a new separate chart because I am not able to locate this option. Thanks |
| [2022-08-11 19:30:17] |
| six steps - Posts: 44 |
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Hello, just on a side note I was able to follow the same process to change to the Nasdaq but not to Japanese Yen U. I have attached an uploaded photo. Thanks, |
| symbol error3.PNG / V - Attached On 2022-08-11 19:29:10 UTC - Size: 232.09 KB - 103 views |
| [2022-08-11 20:21:16] |
| John - SC Support - Posts: 38678 |
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To open a chart, follow the instructions starting at the following link: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 01:27:57] |
| six steps - Posts: 44 |
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Hello I have tried two different symbols the 7JU changes perfectly fine. I am trying to use the 6JU symbol and it continues to load.
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| 7JU symbol error before.PNG / V - Attached On 2022-08-12 01:27:19 UTC - Size: 110.7 KB - 104 views 7JU symbol error after.PNG / V - Attached On 2022-08-12 01:27:31 UTC - Size: 108.87 KB - 106 views symbol error 6JU.PNG / V - Attached On 2022-08-12 01:27:44 UTC - Size: 61.16 KB - 104 views |
| [2022-08-12 16:07:39] |
| John - SC Support - Posts: 38678 |
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You should not be having issues with either the J7 or 6J symbols. The following link is our charts for each of these symbols. The J7 is lightly traded, but there is still data. The 6J has much more data. https://www.sierrachart.com/image.php?Image=1660320265795.png Let us know if you are still having issues with the data and we will have to dig deeper. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-21 19:34:34] |
| Sierra_Chart Engineering - Posts: 18797 |
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Do not change the symbol of a chart to one of these symbols. And make sure there is no Study Collection which automatically is applied. That can cause problems. The problem is most likely related to this: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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