Support Board
Date/Time: Sun, 16 Mar 2025 08:38:37 +0000
Data bursting
View Count: 392
| [2022-08-09 16:31:54] |
| User285128 - Posts: 6 |
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Hi I'm having issues with intermittent data delay/bursting using interactive brokers feed. I have multiple charts with same symbol and same renko count with different indicators on and each chart will report desynchronized prices for short stretches of time. Looks like there's a delay and a burst to sync again. Recently switched to package 10 and never had this issue prior to that. How do you stop this from happening please.
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| [2022-08-09 16:54:21] |
| John - SC Support - Posts: 38678 |
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Most likely this is an issue with Interactive Brokers, but you can post your Message Log and we can see if there is anything showing in there that might explain the issue. Follow the instructions at the following link to get us your Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 17:08:16] |
| User285128 - Posts: 6 |
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Did the message log "Send For Analysis"
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| [2022-08-09 19:44:24] |
| Sierra_Chart Engineering - Posts: 18797 |
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Read the technical support policy here regarding Interactive Brokers: Interactive Brokers Trading Service: Introduction and Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues And it does not matter to us if you previously did not have an issue. This is not our problem. We simply do not provide support for Interactive Brokers at all. For proper and reliable market data you must use Sierra Chart provided data feeds: Denali Exchange Data Feed If you are trading the CME Group of markets you can access quality data for as little as 1 to 3 USD additional per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-09 19:53:46
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| [2022-08-09 19:54:16] |
| Sierra_Chart Engineering - Posts: 18797 |
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Post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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