Support Board
Date/Time: Sun, 16 Mar 2025 19:20:47 +0000
Rithmic Connection isnt working
View Count: 791
| [2022-08-04 16:31:42] |
| User820117 - Posts: 3 |
|
Hello, i need help, because my connection to rithmic direct isnt working anymore. Denali Data Feed is active |
 Screenshot 2022-08-04 183029.png / V - Attached On 2022-08-04 16:31:07 UTC - Size: 22.96 KB - 122 views |
| [2022-08-04 16:32:39] |
| John - SC Support - Posts: 38678 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-10 14:52:40] |
| User820117 - Posts: 3 |
|
i have send you the message log with the " Send for Analysis" opportunity in the sierra chart software. I hope you can help me. |
| [2022-08-10 17:10:55] |
| John - SC Support - Posts: 38678 |
|
Your log shows the following: Rithmic Direct - DTC | Logon error received from server: permission denied
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 07:33:14] |
| User820117 - Posts: 3 |
|
Hello dear Support team, unfortunately it dont want to work. I cant trade with Rithmic Direct on your Software. I would like to ask kindly if its possible to cancel all my services and to get my money back, because i cant use your data feed either the sierra chart software. kind regards Max |
| [2022-08-12 08:26:11] |
| Sierra_Chart Engineering - Posts: 18799 |
|
We will take care of the refund for you, in your afternoon. We are not able to refund this since it is paid to the exchange: [Services Balance] | Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Exchange Fee. ** -33.00 USD -33.00 USD unset Denali Data Feed Exchange Fee
Also, the connectivity issue is not on the Sierra Chart side but has to do with Rithmic in a login information you are using. It is not within our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-12 08:26:42
|
| [2022-08-19 09:06:46] |
| Sierra_Chart Engineering - Posts: 18799 |
|
Regarding this thread, the problem could have been that your Rithmic password was too long. It cannot exceed 31 characters. Check on that and if that was the issue you can come back to Sierra Chart. We have reactivated your account for two weeks. So you can do testing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: