Support Board
Date/Time: Tue, 26 Nov 2024 13:47:28 +0000
DOM depth displayed only for a while
View Count: 1051
| [2014-05-09 15:43:00] |
| User53601 - Posts: 105 |
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The DOM depth is displayed only for a while, shows only one price level, and then disappers. Normally the depth is not displayed at all, however when I switch to the chart with integrated DOM, the depth (one price level only) shows up for a while, and then disappears again. The depth data I get from Interactive Brokers. Please find attached the settings in the Trade menu and an illustration picture. Could you pls help. Jaro Date Time Of Last Edit: 2014-05-09 15:44:50
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 DOM depth.png / V - Attached On 2014-05-09 15:42:43 UTC - Size: 76.99 KB - 360 views DOM depth Trade settings.png / V - Attached On 2014-05-09 15:42:53 UTC - Size: 39.3 KB - 336 views |
| [2014-05-09 16:29:08] |
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Sierra Chart requests and processes market depth data from Interactive Brokers properly. If there is a problem with it, the only help with that we can provide is documented here: http://www.sierrachart.com/index.php?l=doc/IB.php#MarketDepth For further issues you need to contact Interactive Brokers. We see you are using IQ Feed for data and using data from a remote instance. Have you subscribed to market depth data from IQ Feed? If so, then make sure you have Global Settings >> General Settings >> Use Non-Chart Data from Remote Instances enabled. Instead of using IQ Feed, you can use the Sierra Chart Real-time and Historical Exchange Data Feed: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php It is fully integrated when using trading services like IB. and it is much less expensive than IQ Feed. You can also get complete market depth data without any additional cost other than the CME exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-09 17:48:03] |
| User53601 - Posts: 105 |
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I will try to solve the issue with IB. Currently I use the market depth data from IB. Thank you |
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