Support Board
Date/Time: Sat, 23 Nov 2024 11:30:47 +0000
[Locked] - 3 Months Free Sierra Chart for Moving From Gain Capital, Transact, CTS to Teton Trading
View Count: 8633
| [2022-07-31 09:39:06] |
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At this time Sierra Chart has discontinued support for Gain Capital, Transact and CTS in newer versions of Sierra Chart. This is part of phasing out services which we do not want to support for various reasons. These reasons include not wanting to support so many different services which make support difficult for Sierra Chart and results in poor quality of service to users. Removing support for substandard services. Removing support for services which are minimally used. Cleaning up the Sierra Chart code base. And focusing on our own services so that we can provide the best quality and lowest cost services to our users. If you are Transact user, no later than the end of December 2022, we will be discontinuing support for Transact completely and it will no longer be possible to use Transact with Sierra Chart. Effective as of August 1, 2022, if you are using Sierra Chart with Gain Capital or Transact or CTS, and then you move to or begin to use Teton order routing and you are not already using Teton order routing, we will give you 3 months free of Sierra Chart at Service Package 10, 11 or 12 depending upon what Service Package you are currently using. Information about Teton Order Routing: Sierra Chart Teton Futures Order Routing If you have a need to trade EUREX or ICE, then you will need to use Rithmic, CQG or Interactive Brokers for those particular markets. You can still use Teton Order Routing for CME Group and this is what we recommend. So this offer applies to users who will be trading CME Group. If you are trading only EUREX, or other exchanges, then you cannot take advantage of this offer. This offer can change at any time. Best to take advantage of it as soon as possible. If you have questions, just let us know in this thread. If you want to take advantage of this offer, let us know when you begin to use Teton Order Routing and tell us which broker you are using Teton Order Routing through and your account number. We will check with the broker to confirm and then we will add three months of usage time to your Sierra Chart account. If you need help with any of the above, start a Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets ---- If you are with Transact, support for historical Intraday data through a system provided specifically for Transact users, will be ending around the end of August 2022. More information: Information for Transact Users for Versions 2354 and Higher | Post: 315898 You will need to use the Denali Data Feed at that time. We will help you get set up with that data feed. Simply request help from us, by starting a support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets ---- For Transact users we are going to do the following at the beginning of September 2022: 1. If a Sierra Chart user is using the Transact service, then we are going to change your Service Package to 10 or 11 depending upon whether you are using 3 or 5 respectively. There will be no cost for this Service Package change. 2. We will activate the CME Group top of book exchange on your account. Normally there is a free trial for this for the first month. If there is a cost we will cover this cost. The normal fee for this is 3.50USD/month. You will then be using the Denali Exchange Data Feed with no dependency upon Transact data and will have reliable comprehensive market data for Sierra Chart. 3. We will need Transact users to complete the CME market data agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements ---- Date: 2022-09-01: Since now Transact themselves have discontinued support abruptly for Sierra Chart, what we have done at this time for Transact users who are running Versions 2429 or earlier, is your installation of Sierra Chart will be automatically updated when it is started. When you start Sierra Chart you will get a prompt that says: "The installer program has been downloaded. Sierra Chart needs to be closed. Press 'Yes' to close the program or 'No' to not continue with the update." Click on Yes. And the installer will be run. Press the Install button on the installer and follow through the prompts to go through the installation process. After the installation is complete Sierra Chart will be automatically started. If not use the Sierra Chart shortcut on your desktop to start Sierra Chart. If you need any help, just simply start a Support Request on this board and we will help you. Link to start a support request: https://www.sierrachart.com/SupportBoard.php?do=NewThread&ForumID=0 Global Settings >> Data/Trade Service Settings >> Current Selective Service still needs to be set to "Transact WS" in newer versions of Sierra Chart. Newer versions of Sierra Chart support market data from our Denali Data Feed and delayed feeds and not trading with Transact. We will post a webinar, as soon as possible about where to go from here. The reason we are forcing an update is because older versions can no longer be used with Transact and there is no reason to be running an older version and you need to be running a newer version for a seamless transition away from Transact. After the update, you will begin to receive real-time data from our Denali Data Feed for the entire CME Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 11:45:40
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| [2022-07-31 15:08:19] |
| User139065 - Posts: 22 |
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I currently have an active account with TransAct. I have also opened an account with Amp in preparation for when they can support Teton Order Routing. Because it seems none of the broker options listed at Sierra Chart Teton Futures Order Routing can match the day trade margins that TransAct or AMP offers. When will SC be allowing AMP to use Teton Order Routing? |
| [2022-07-31 16:03:27] |
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This is hard to estimate, but we would think it would be sometime in the fall of 2022.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-31 17:06:30] |
| Stage 5 Trading Corp. - Posts: 31 |
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As a former Infinity Futures Broker, I fully understand the annoyance of changing brokerage firms. With that being said, Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Stage 5 can offer competitive intraday margins that are close to AMP’s intraday margin. Please reach out to a broker for more detail and information. I think you will find them to be competitive and hopefully meet your trading strategies needs. You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-07-31 22:20:01] |
| User90125 - Posts: 715 |
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I'm a long time Transact User, dating back to 2007. Can you look at the attached pdf and comment on whether your margins are competitive with what Transact is currently offering its customers? Thanks in advance. |
 transact_futures_contract_details[1].pdf - Attached On 2022-07-31 22:16:19 UTC - Size: 99.95 KB - 399 views |
| [2022-08-01 09:57:19] |
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Regarding post #5, contact the brokers directly about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-01 14:29:40] |
| Stage 5 Trading - Posts: 155 |
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Hi @User90125, Thank you for providing the product listing from Transact. What products do you trade? I will confirm those numbers for you asap. Let me know when you have a chance and thank you! Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-08-01 18:48:26] |
| Stage 5 Trading - Posts: 155 |
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Hi Rnn, Is your account with Stage 5? If so, please DM me and we will help you resolve this issue. Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-08-01 19:20:48] |
| Rnn - Posts: 53 |
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Sierra Chart Engineering - I need help pls - im getting 10 min delayed data instead of live - its only from today since the change with gain capital please dm me |
| [2022-08-01 19:31:17] |
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You need to go back to version 2416 or earlier. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-03 12:53:32
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| [2022-08-01 19:47:11] |
| Rnn - Posts: 53 |
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thanks, pls confirm the dm - i have few question about setting the new data feed so i can use the newest versions
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| [2022-08-01 20:01:06] |
| Rnn - Posts: 53 |
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i went back to 2416 - still 10 minutes delay and now im not getting streaming data at all
Date Time Of Last Edit: 2022-08-03 12:54:03
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| [2022-08-02 16:15:05] |
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Regarding post #13 are you still having a problem with this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-03 14:26:31] |
| Rnn - Posts: 53 |
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no, since i changed it to Denali data feed, thanks
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| [2022-08-09 15:32:02] |
| User628 - Posts: 18 |
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I changed from Gain to Denali. Broker is Dorman. Do I still get the 3 months? Do I have to use service package 10?
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| [2022-08-09 16:32:26] |
| Stage 5 Trading - Posts: 155 |
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Hi Trader, Great news about switching your account to Teton. Did you open your account at Dorman with Stage 5? If so, let us know and we will submit the request for the 3 months free. Thank you, Anthony Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-08-09 16:37:08] |
| User628 - Posts: 18 |
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Yes I did. Stage 5. Talked with Kevin.
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| [2022-08-09 16:39:55] |
| Stage 5 Trading - Posts: 155 |
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Excellent, I will circle back with you shortly. Best, Anthony Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-08-10 01:53:11] |
| User628 - Posts: 18 |
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I downloaded the current version 2422 and am getting delayed data
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| [2022-08-10 06:00:56] |
| Sierra_Chart Engineering - Posts: 17145 |
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This is resolved for your account. You will have real-time data in about two minutes. We activated the top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-10 06:01:06
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| [2022-08-10 14:15:29] |
| User628 - Posts: 18 |
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Now i have no data coming through. Also my weekly chart has only a few months of data
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| [2022-08-10 16:20:12] |
| John - SC Support - Posts: 36238 |
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Make sure you have everything setup for the Teton Order Routing Service by going through the Setup Instructions starting at Step #6 at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions Once you have everything setup to connect to the Teton Order Routing Service, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will ensure that you have the correct symbols for the Teton Order Routing so you can get the data properly. With regards to the Weekly chart, make sure it is a Continuous Futures Contract chart. Refer to the information here: Continuous Futures Contract Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-10 18:53:13] |
| Sierra_Chart Engineering - Posts: 17145 |
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Update 2022-08-10. Some users may be confused, and think that support for Transact is being cut off, around the end of August or beginning of September. This is not the case at all. There is no cutoff date. The actual cut off for Transact users has not been planned and if that happens would be more than a year from now. What will be disabled is historical data and that will be close to the beginning of September. Not necessarily August 20. At that time we just need to change your Service Package to 10 which we will do for free for 60 days. This will give you access to the Sierra Chart Denali real-time and historical data feed. The cost for Service Package 10 is going to be 36 USD per month before discount. So if you are using Service Package 3 currently, then your cost goes from 26 USD per month to 36 USD per month. This is still a very low price. If you are already using Service Package 10, 11 or 12 you are all set. And then you just have an additional cost of about 1 to 3 USD per month for the exchange fee for real-time data from our data feed. So there is no reason to be stopping Sierra Chart. We have you well covered at this time. There simply is no reason to be discontinuing with Sierra Chart. And furthermore we have superior order routing available through our Teton order routing but you do not have to use it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-10 18:54:52
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| [2022-08-17 14:02:25] |
| User361939 - Posts: 165 |
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Regarding This cutting off data Information for Transact Users for Versions 2354 and Higher | Post: 315898 Would you confirm: If I would like to use datafeed from Transact in Sierra versions lower 2354 e.g 2340, i will still get data till the end of the year and than I need to move e.g to using denali datafeed, am i correct? |
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