Support Board
Date/Time: Sat, 15 Mar 2025 16:15:04 +0000
lost everything
View Count: 499
| [2022-07-18 21:41:11] |
| User411320 - Posts: 303 |
|
hello, I did a normal update on my laptop and when I opened Sierra CHart, everything was gone. How can I get it back
|
| [2022-07-18 22:54:40] |
| John - SC Support - Posts: 38678 |
|
We first need to understand what is happening. Are you unable to open a Chartbook, or are there no charts in the chartbook, or are you not getting data? What was the version you were running previously? If this was a large jump in releases, then it is possible that your chartbook is not compatible with the current version. Refer to the information here: Chartbooks (Workspaces): Opening Older Chartbooks Depending on what is occurring, you can also access backup chartbooks. Refer to the information here: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 23:07:19] |
| User411320 - Posts: 303 |
|
Hello, The data and chart books are working fine. The issue is that I did a routine windows update and now all the edits I made to the chart book are gone. It’s as if I just opened the account I tried the the backup option you provided and no "data" is in the back up folder Date Time Of Last Edit: 2022-07-18 23:16:16
|
| [2022-07-19 08:59:09] |
| |
|
There must be backup files in the backups folder. Refer to the documentation here: Chartbooks (Workspaces): Accessing a Backup Chartbook File In your case the folder is: C:\SierraChart\Backups Is that folder completely empty? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-19 16:43:15] |
| User411320 - Posts: 303 |
|
you're right , there was back up files. but of the example chartbook that I started with account creation and some that I downloaded but not the one I was working on.
|
| [2022-07-19 17:47:02] |
| |
|
Backups are automatically created so we do not know what happened to the file. Check that folder again. The Chartbook filename will begin with a number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-20 19:12:47] |
| User411320 - Posts: 303 |
|
what can I do to avoid this from happening again?
|
| [2022-07-20 19:27:19] |
| |
|
There is nothing you need to do normally. Backups are maintained automatically. If backup files are getting deleted for some unknown reason we would have no idea why. You should make additional backups by periodically backing up the entire Sierra Chart folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-20 19:27:25
|
| [2022-07-21 18:05:05] |
| User411320 - Posts: 303 |
|
How can I back up the entire sierra chart folder ?
|
| [2022-07-21 19:15:52] |
| John - SC Support - Posts: 38678 |
|
Just copy the entire folder to a save location on a separate disk (or removeable drive). Just make sure Sierra Chart is not running at the time. It is your choice on where to store the backup copy(ies).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-22 07:40:29] |
| Sierra_Chart Engineering - Posts: 18789 |
|
Refer to: Software Download: Making a Backup of Your Sierra Chart Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: