Support Board
Date/Time: Sat, 15 Mar 2025 16:12:39 +0000
Mistakenly tagged as professional.
View Count: 410
| [2022-07-18 17:08:30] |
| ProfitableTrader - Posts: 22 |
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Noticed that my Denali data is delayed. It seemed like I have not completed some aggrements. When I went to this page, looks like I have been mistakenly tagged as a professional and not able to complete the agreement. I'm a non-professional. Thank you! https://www.sierrachart.com/UserControlPanel.php?page=Agreement&Agreement=UniformSubscriberAgreement_20190813&AgreementID=65492&UserID=250251 How do I changed this info? Date Time Of Last Edit: 2022-07-18 17:50:23
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| [2022-07-18 20:06:59] |
| John - SC Support - Posts: 38678 |
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There is a note for why the agreements were rejected. In particular, it states "Rejected: Missing Futures Trading Account Information" In order to qualify as a non-professional, you have to have a live, funded, futures trading account, to which you can connect your Sierra Chart software. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that meets this criteria, then you can not get the CME Group data at the non-professional rate. This is a CME Group requirement, not ours - we are just the enforcers. If you do have an account, then you will need to redo the agreements and enter your account information. You can access the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you want, you can get an account for a minimal outlay by using one of the options outlined here: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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