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Date/Time: Sat, 15 Mar 2025 23:13:43 +0000



Connection Error

View Count: 628

[2022-07-12 17:05:21]
User39772 - Posts: 311
Hello, since several hours I constantly have connection errors with Trading Evaluator (Delayed).

SC is reconnecting and no data is updated, no trading possible.
[2022-07-12 17:38:12]
John - SC Support - Posts: 38678
Please get us the information from your Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-12 17:50:53]
User39772 - Posts: 311
Done
[2022-07-12 18:51:38]
Sierra_Chart Engineering - Posts: 18793
Going backwards in the log it does show a successful connection to the trading evaluator server.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-25 16:47:37]
User39772 - Posts: 311
Done today
Symbol: ESU22
Date Time Of Last Edit: 2022-07-25 16:48:48
[2022-07-25 17:52:48]
John - SC Support - Posts: 38678
We see the following error in the log:
Trading Evaluator - Delayed | Logon error received from server: Secondary instance is not allowing connections to this server

Are you running more than one installation of Sierra Chart and are you connecting to the Trading Evaluator Service from 2 different installations at the same time?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-07-25 18:25:57]
User39772 - Posts: 311
Hello,

I only run one single instance of SC, of course the chartbook covers several charts, but it is one instance.
[2022-07-25 22:21:05]
Sierra Chart Engineering - Posts: 104368
You have a connectivity problem to this server:

Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 | 2022-07-25 12:46:45.938
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-25 12:46:45.939
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-25 12:46:45.939
DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-07-25 12:46:45.939
DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-25 12:47:06.998 *
DTC Client socket (1) | CloseSocket call. | 2022-07-25 12:47:07.015

We do not observe any connectivity problem to that server. Make sure that IP is not being blocked on your side.

Due to the connectivity error, you are then being directed to a backup server but that is not in active use unless there is a failover condition on our side which there is not.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-25 22:21:41

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