Support Board
Date/Time: Sun, 16 Mar 2025 00:21:55 +0000
Connection Error
View Count: 629
| [2022-07-12 17:05:21] |
| User39772 - Posts: 311 |
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Hello, since several hours I constantly have connection errors with Trading Evaluator (Delayed). SC is reconnecting and no data is updated, no trading possible. |
| [2022-07-12 17:38:12] |
| John - SC Support - Posts: 38678 |
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Please get us the information from your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-12 17:50:53] |
| User39772 - Posts: 311 |
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Done
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| [2022-07-12 18:51:38] |
| Sierra_Chart Engineering - Posts: 18794 |
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Going backwards in the log it does show a successful connection to the trading evaluator server. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-25 16:47:37] |
| User39772 - Posts: 311 |
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Done today Symbol: ESU22 Date Time Of Last Edit: 2022-07-25 16:48:48
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| [2022-07-25 17:52:48] |
| John - SC Support - Posts: 38678 |
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We see the following error in the log: Trading Evaluator - Delayed | Logon error received from server: Secondary instance is not allowing connections to this server
Are you running more than one installation of Sierra Chart and are you connecting to the Trading Evaluator Service from 2 different installations at the same time? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-25 18:25:57] |
| User39772 - Posts: 311 |
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Hello, I only run one single instance of SC, of course the chartbook covers several charts, but it is one instance. |
| [2022-07-25 22:21:05] |
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You have a connectivity problem to this server: Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 | 2022-07-25 12:46:45.938
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-25 12:46:45.939 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-25 12:46:45.939 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-07-25 12:46:45.939 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-25 12:47:06.998 * DTC Client socket (1) | CloseSocket call. | 2022-07-25 12:47:07.015 We do not observe any connectivity problem to that server. Make sure that IP is not being blocked on your side. Due to the connectivity error, you are then being directed to a backup server but that is not in active use unless there is a failover condition on our side which there is not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-25 22:21:41
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