Support Board
Date/Time: Sat, 15 Mar 2025 02:49:20 +0000
How to cancel selected services
View Count: 421
| [2022-07-06 14:42:30] |
| User146763 - Posts: 4 |
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I erroneously activated several services not knowing they were not needed with the migration to Denali data feed. I activated and cancelled a separate data feed subscription. Can I get a refund for that error? Also, I activated the Exchange Data feed and US Equities. I cannot find how to cancel those, and also would like to request a refund.
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| [2022-07-06 18:09:55] |
| John - SC Support - Posts: 38678 |
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We have cancelled the Sierra Chart Exchange Data Feed for your account. We are only able to refund the cost of the Connection Fee, which is $22.00. The exchange fees themselves are paid to the exchanges and they do not give refunds, therefore we are not able to issue refunds for these. We are not seeing any other services that you activated that you are not currently using, therefore we do not see anything else that should be refunded. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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