Support Board
Date/Time: Sat, 15 Mar 2025 02:51:50 +0000
Continuous connection error message
View Count: 545
| [2022-07-06 10:14:16] |
| Sitting Bull - Posts: 11 |
|
Good morning I have a persistent error message in the message log since this morning. I have installed the last version 2411 but the error is still coming up all the time. Not sure I can trade live with it. Can you check the "Message log" copy below and let me know what I can do to solve the problem? Thanks Kind regards Arnaud Meurice Software version: 2411 64-bit | 2022-07-06 12:06:15.613 Primary Thread ID: 10828 | 2022-07-06 12:06:15.613 Usage end date: 2022-10-15 | 2022-07-06 12:06:15.613 Enabled for: Advanced Features 2. | 2022-07-06 12:06:15.613 Enabled for: Sierra Chart Historical Data Service. | 2022-07-06 12:06:15.613 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-06 12:06:15.613 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-06 12:06:15.613 Enabled for exchange2: CME | 2022-07-06 12:06:15.613 Enabled for exchange2: fairx_exchange.data | 2022-07-06 12:06:15.613 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-06 12:06:15.613 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-07-06 12:06:15.613 Custom symbol settings values: enabled | 2022-07-06 12:06:15.613 Chart Update Interval: 100 | 2022-07-06 12:06:15.613 Intraday Data Storage Time Unit: 0 | 2022-07-06 12:06:15.613 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-07-06 12:06:15.613 2022-07-06 10:06:15 Local computer time in UTC | 2022-07-06 12:06:15.613 2022-07-06 12:06:15 Local computer time in SC Time Zone | 2022-07-06 12:06:15.613 2022-07-06 09:44:05 Server time in UTC | 2022-07-06 12:06:15.613 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-07-06 12:06:15.613 Program path: C:\SierraChart\ | 2022-07-06 12:06:15.613 Data Files path: C:\SierraChart\Data\ | 2022-07-06 12:06:15.613 OS Version Number: 10.0 | 2022-07-06 12:06:15.613 Locale Setting: C | 2022-07-06 12:06:15.613 DLLs: ETFISv3.dll, ETFISv3_64.dll, StochCycle_64.dll, UserContributedStudies_64.dll | 2022-07-06 12:06:15.614 Allowed protected custom studies: | 2022-07-06 12:06:15.614 Crash reporter started: true | 2022-07-06 12:06:15.614 HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:06:22.698 HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | New receive buffer size: 32768 | 2022-07-06 12:06:22.698 HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:06:22.698 HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:06:43.740 * HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | CloseSocket call. | 2022-07-06 12:06:43.855 HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | Closed. | 2022-07-06 12:06:43.855 HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:06:52.620 HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | New receive buffer size: 32768 | 2022-07-06 12:06:52.620 HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:06:52.620 HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:07:13.678 * HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | CloseSocket call. | 2022-07-06 12:07:13.685 HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (1) | Closed. | 2022-07-06 12:07:13.685 HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:07:22.686 HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | New receive buffer size: 32768 | 2022-07-06 12:07:22.686 HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:07:22.686 HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:07:43.735 * HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | CloseSocket call. | 2022-07-06 12:07:43.849 HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (1) | Closed. | 2022-07-06 12:07:43.849 HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:07:52.783 HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | New receive buffer size: 32768 | 2022-07-06 12:07:52.783 HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:07:52.783 HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:08:13.830 * HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | CloseSocket call. | 2022-07-06 12:08:13.846 HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (1) | Closed. | 2022-07-06 12:08:13.846 HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:08:22.714 HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | New receive buffer size: 32768 | 2022-07-06 12:08:22.714 HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:08:22.714 HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:08:43.760 * HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | CloseSocket call. | 2022-07-06 12:08:43.831 HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (1) | Closed. | 2022-07-06 12:08:43.831 HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:08:52.670 HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | New receive buffer size: 32768 | 2022-07-06 12:08:52.670 HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:08:52.670 HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:09:13.734 * HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | CloseSocket call. | 2022-07-06 12:09:13.739 HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (1) | Closed. | 2022-07-06 12:09:13.740 HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 12:09:22.647 HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | New receive buffer size: 32768 | 2022-07-06 12:09:22.647 HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:09:22.647 HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:09:43.720 * HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | CloseSocket call. | 2022-07-06 12:09:43.792 HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (2) | Closed. | 2022-07-06 12:09:43.792 HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | Creating socket. Using TLS 1.2. | 2022-07-06 12:09:52.676 HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | New receive buffer size: 32768 | 2022-07-06 12:09:52.677 HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:09:52.677 HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | Connect event error. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2022-07-06 12:10:13.718 * HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | CloseSocket call. | 2022-07-06 12:10:13.722 HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (1) | Closed. | 2022-07-06 12:10:13.722 |
 Capture d’écran 2022-07-06 115644.jpg / V - Attached On 2022-07-06 10:02:39 UTC - Size: 206.4 KB - 133 views |
| [2022-07-06 10:23:59] |
| |
|
This is due to a server problem on the Rithmic side or an Internet connectivity problem. So you need to look into either of these. Sierra Chart is just not able to request the list of servers from Rithmic: HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (1) | Connecting to IP: 38.79.0.89. | 2022-07-06 12:06:22.698 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-06 10:24:14
|
| [2022-07-06 10:59:16] |
| Borubar - Posts: 17 |
|
I'm getting the same error.
|
| [2022-07-06 11:21:09] |
| |
|
Therefore it could be a Rithmic issue. It should be resolved by them today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 11:49:39] |
| Impressive_Emu - Posts: 1 |
|
Same Error here also, will wait to see if Rithmic updates. Is it safe to trade? The charts and DOM seem to be functional. Also I'm getting the same error message after I disconnect from data feed. HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:43:53.995 * HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (2) | CloseSocket call. | 2022-07-06 07:43:53.996 HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (2) | Closed. | 2022-07-06 07:43:53.996 HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:44:02.964 HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | New receive buffer size: 32768 | 2022-07-06 07:44:02.965 HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:44:02.965 HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:44:24.013 * HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | CloseSocket call. | 2022-07-06 07:44:24.013 HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (2) | Closed. | 2022-07-06 07:44:24.014 HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:44:32.965 HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | New receive buffer size: 32768 | 2022-07-06 07:44:32.965 HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:44:32.965 HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:44:54.006 * HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | CloseSocket call. | 2022-07-06 07:44:54.006 HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (2) | Closed. | 2022-07-06 07:44:54.006 HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:45:02.963 HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | New receive buffer size: 32768 | 2022-07-06 07:45:02.963 HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:45:02.963 HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:45:23.984 * HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | CloseSocket call. | 2022-07-06 07:45:23.984 HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (2) | Closed. | 2022-07-06 07:45:23.984 HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:45:32.963 HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | New receive buffer size: 32768 | 2022-07-06 07:45:32.963 HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:45:32.963 HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:45:54.007 * HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | CloseSocket call. | 2022-07-06 07:45:54.007 HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (2) | Closed. | 2022-07-06 07:45:54.007 HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:46:02.964 HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | New receive buffer size: 32768 | 2022-07-06 07:46:02.964 HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:46:02.964 HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-07-06 07:46:24.001 * HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | CloseSocket call. | 2022-07-06 07:46:24.001 HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (2) | Closed. | 2022-07-06 07:46:24.001 HTTPS connection ID:20 to www.rithmic.com:443 for request ID:20 (2) | Creating socket. Using TLS 1.2. | 2022-07-06 07:46:32.962 HTTPS connection ID:20 to www.rithmic.com:443 for request ID:20 (2) | New receive buffer size: 32768 | 2022-07-06 07:46:32.963 HTTPS connection ID:20 to www.rithmic.com:443 for request ID:20 (2) | Connecting to IP: 38.79.0.89. | 2022-07-06 07:46:32.963 Date Time Of Last Edit: 2022-07-06 12:09:03
|
| [2022-07-06 12:30:19] |
| |
|
Yes it is fully safe to do trading. This is not related. To prevent the Message Log from opening you can temporarily enable this: General Settings Window: Never Automatically Open Message Log or Trade Service Log (Global Settings >> General Settings >> Log >> Log) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-06 12:30:38] |
| User303551 - Posts: 3 |
|
Same here. This is the second time it has happened. Usually resolves itself, but very annoying
|
To post a message in this thread, you need to log in with your Sierra Chart account: