Support Board
Date/Time: Fri, 22 Nov 2024 13:59:23 +0000
OS error connecting to Rithmic
View Count: 2701
| [2013-04-27 08:40:54] |
| User96105 - Posts: 113 |
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Error log shown below. I'm trying to set this up for the first time and have triple checked the credentials which have been verified by the broker. I have opened up port 443 and also disabled the firewall completely, with the same result each time. Can you see what the issue might be? Thanks Rithmic service: Connecting. | 2013-04-27 09:19:03 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-04-27 09:19:03 Using Rithmic Production server. | 2013-04-27 09:19:03 Rithmic service - Error creating the main object. Error message: os error | 2013-04-27 09:19:30 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-27 09:19:30 To prevent further connection attempts, select File >> Disconnect. | 2013-04-27 09:19:30 Rithmic service: Disconnected. | 2013-04-27 09:19:30 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-27 09:19:30 Rithmic service: Connecting. | 2013-04-27 09:19:35 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-04-27 09:19:35 Using Rithmic Production server. | 2013-04-27 09:19:35 File >> Disconnect selected. | 2013-04-27 09:19:39 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:39 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:41 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:43 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:45 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:47 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:49 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:51 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:53 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:55 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:57 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-04-27 09:19:59 Rithmic service - Error creating the main object. Error message: os error | 2013-04-27 09:20:01 Rithmic service: Disconnected. | 2013-04-27 09:20:01 |
| [2013-04-28 00:26:17] |
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Please send this file: C:\SierraChart\Logs\Rithmic.log to operations _AT_ rithmic.com And let them know you are getting an "OS Error". They should be able to help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-28 00:26:33
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| [2013-04-29 19:19:07] |
| User96105 - Posts: 113 |
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Hi Sierra Charts support. Rithmic asked me to install their R Trader app to test the connectivity with their servers, and that worked fine. So everything checks out at their end and with connectivity from my PC. Is there any other setting within Sierra Chart I should look at? Thanks |
| [2013-04-29 20:36:45] |
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We will contact them about this. We do not know what the cause of "OS Error" is. It is not any setting within Sierra Chart that it relates to. If strictly has to do with their software.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-30 03:30:40] |
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We have contacted Rithmic about this. They are still considering the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-01 00:29:01] |
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We have reported this to Rithmic. Have you heard anything further from them?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-01 08:14:36] |
| User96105 - Posts: 113 |
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Yes, they say they will "construct an app to provide diagnostic information".
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| [2013-05-01 08:36:22] |
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OK this is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-03 19:04:43] |
| User96105 - Posts: 113 |
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Rithmic have not been able to resolve this problem. I have been able to access the Rithmic data service from their R Trader app, and I have also been able to run Sierra Chart and accessed the Rithmic data service from my old laptop. The difference is that the laptop has Kaspersky AV whereas my PC has F-Secure. So it seems that F-Secure is blocking the data. I have looked extensively at F-Secure and turned off every separate element of the system, without success. Can you help with this? This seems to be a Sierra issue rather than Rithmic as is seems to be the specific process which Sierra is using which is being blocked. Can you provide access to a different data service to check this? Thanks Date Time Of Last Edit: 2013-05-03 19:05:55
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| [2013-05-03 21:00:48] |
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We fully understand the nature of the problem and this is a very good reason why we do not want to use what are known as client-side API (Application program interface) components. The connection to Rithmic uses what is known as an API component. We have 0% control over it. We explain our position here: http://www.sierrachart.com/index.php?l=doc/helpdetails76.html Specifically refer to the first item number 11 on that page. To prove that Sierra Chart is not the issue here at all, use the Sierra Chart Real-Time and Historical Forex/CFD Data Service: http://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php You will find you can connect immediately with no problem. Please confirm this to us. Our suggestion, is to uninstall your F-Secure program to see if it makes a difference. According to Rithmic the R Trader program does not use the same API component that they provide us. That program was developed before their API was developed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-03 21:01:09
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| [2013-05-03 22:34:03] |
| User96105 - Posts: 113 |
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Understood, thanks for explaining that. I've tried the SC Forex data and that works fine ~ so the simple solution is for me to change my AV system! Thanks Date Time Of Last Edit: 2013-05-04 08:21:12
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