Support Board
Date/Time: Fri, 22 Nov 2024 14:04:23 +0000
Post From: OS error connecting to Rithmic
| [2013-05-03 21:00:48] |
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We fully understand the nature of the problem and this is a very good reason why we do not want to use what are known as client-side API (Application program interface) components. The connection to Rithmic uses what is known as an API component. We have 0% control over it. We explain our position here: http://www.sierrachart.com/index.php?l=doc/helpdetails76.html Specifically refer to the first item number 11 on that page. To prove that Sierra Chart is not the issue here at all, use the Sierra Chart Real-Time and Historical Forex/CFD Data Service: http://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php You will find you can connect immediately with no problem. Please confirm this to us. Our suggestion, is to uninstall your F-Secure program to see if it makes a difference. According to Rithmic the R Trader program does not use the same API component that they provide us. That program was developed before their API was developed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-03 21:01:09
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