Support Board
Date/Time: Sat, 15 Mar 2025 04:01:31 +0000
Unable to login to Sierra
View Count: 425
| [2022-07-05 17:02:53] |
| User537191 - Posts: 3 |
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Hi There I enabled my CQG today after a week gap and renewed Sierra Package 5. I am able to login to CQG and see all the details...but it looks like Sierra unable to connect to CQG. Could you please check and see if there is an issue with renewal ? Appreciate your help. Date Time Of Last Edit: 2022-07-05 17:03:37
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| [2022-07-05 17:22:28] |
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This is resolved for your account now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-05 18:05:37] |
| User537191 - Posts: 3 |
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Now, I see different issue. I don't see any data after June 27th for some reason. What could be the reason ? I see a message when I opened chart and disappears after a while...message is "Download failed. historical data only supported with Sierra chart feed". Not sure if this message conveys anything...using latest Sierra. Date Time Of Last Edit: 2022-07-05 18:19:29
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| [2022-07-05 19:46:23] |
| John - SC Support - Posts: 38678 |
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The reason you are having the issue is because with version 2394 and higher we no longer allow CQG data for the CME Group and EUREX into Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have two options at this point: 1. Downgrade Sierra Chart to version 2393 and continue to use the CQG data. Refer to the instructions at the following link: Software Download: Full Control Rollback Procedure OR 2. Stay at the current version and use the Denali Exchange Data Feed instead for your data. The cost will be the same and you will have historical data available. Refer to the Setup Instructions for the CME Group data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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